Destinee Arms
Oklahoma City,OK
Summary
Dynamic Intake Specialist with a proven track record at Quintessa, excelling in client assessments and compassionate communication. Leveraged critical thinking to enhance client satisfaction, achieving timely follow-ups and accurate data entry. Skilled in conflict mediation and client intake, fostering a supportive environment for clients navigating complex situations.
Overview
15
15
years of professional experience
Work History
Intake Specialist
Quintessa
Oklahoma City, OK
04.2025 - 08.2026
- Assessed client needs to facilitate efficient intake processes.
- Managed scheduling and appointment coordination for client consultations.
- Maintained accurate and confidential client records within database systems.
- Provided support in case management by tracking client follow-ups and outcomes
- Implemented feedback mechanisms to improve client experience and satisfaction.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Assessed clients' needs and determined eligibility for intake services.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
Server
Texas Roadhouse Restaurant
Oklahoma City, OK
06.2016 - 12.2020
- Delivered exceptional customer service by efficiently managing multiple tables and orders.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu items and service standards.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Upsold daily specials, improving overall sales through effective communication with guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Sales Agent
Verizion Wireless
Oklahoma City, OK
02.2012 - 04.2015
- Delivered exceptional customer service to enhance client satisfaction and retention.
- Assisted customers in selecting products and plans tailored to their needs.
- Utilized point-of-sale systems to process transactions efficiently and accurately.
- Collaborated with team members to achieve sales targets and improve store performance.
- Educated clients on device features and wireless services for informed purchasing decisions.
- Handled customer inquiries and resolved issues promptly, ensuring a positive shopping experience.
- Maintained knowledge of industry trends and competitor offerings to provide informed recommendations.
Education
No Degree -
Tecumseh High School
Tecumseh, OKSkills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Assertiveness
- Follow-up skills
- Conflict mediation
- Client intake
- Empathic communication
- Confidentiality
- Multi-line phone operations
- Client intakes
- Customer service
- Attention to detail
Timeline
Intake Specialist
Quintessa
04.2025 - 08.2026
Server
Texas Roadhouse Restaurant
06.2016 - 12.2020
Sales Agent
Verizion Wireless
02.2012 - 04.2015
No Degree -
Tecumseh High School