Destinee Austin
Petersburg,VA
Summary
Dedicated healthcare professional with a proven track record at Bon Secours, enhancing patient satisfaction through compassionate care and efficient vital signs monitoring. Skilled in CPR and patient observation, I significantly streamlined workflow for nurses. My adeptness in both interpersonal communication and technical abilities fostered a safe, attentive environment, boosting care standards.
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
Bon Secours
10.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
Premier Phone Banker
Wells Fargo
10.2018 - 05.2024
- Reduced client dissatisfaction rates by implementing proactive solutions to address common concerns before they escalated into major issues.
- Delivered exceptional service through accurate processing of financial transactions and timely resolution of issues.
- Conducted thorough customer needs assessments, resulting in customized product recommendations that generated increased revenue.
- Developed strong rapport with clients to foster loyalty, trust, and repeat business.
CNA
Waverly Health & Rehabilitation Center
10.2022 - 03.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
Associate Degree in Nursing - Nursing
Southside College of Health Sciences
Colonial Heights, VA05-2025
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Infection control standards
- ADL support
Timeline
Patient Care Technician
Bon Secours
10.2023 - Current
CNA
Waverly Health & Rehabilitation Center
10.2022 - 03.2023
Premier Phone Banker
Wells Fargo
10.2018 - 05.2024
Associate Degree in Nursing - Nursing
Southside College of Health Sciences
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