Destinee Beckham-Timmons
KC Community Services
Glen Burnie,MD
1
Certification
10
years of professional experience
Case Manager Supervisor guiding day-to-day case management, housing voucher processing, and HMIS documentation across Permanent Supportive Housing programs, keeping 81+ records updated weekly and overseeing 11+ case managers weekly. Oversees staff coaching, complex case support, and trauma-informed practice while keeping 21–40 DCHA voucher applications, recertifications, and RFTA packets moving accurately each month. Strengthens participant stability through timely issue resolution, coordinated services, and compliant data management.
Work History
Assistant Manager
1 Year 4 Months- Supervised daily operations, ensuring adherence to company policies and service standards.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Developed staff schedules, optimizing coverage during peak hours to enhance guest experience.
- Implemented inventory management processes, reducing waste and improving resource allocation.
- Led team meetings to communicate goals, share updates, and recognize employee achievements.
- Streamlined communication between departments, fostering collaboration and improving workflow efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Case Manager Supervisor
3 Years 3 Months- Permanent Supportive Housing 3 (PSH3)
- Provides day-to-day supervision of case managers, implementing all applicable human resource policies and procedures.
- Guides staff in providing family case management utilizing trauma informed care and strengths-based approach that is in line with Housing First and harm reduction principles to empower the families and encourage their autonomy and sense of control.
- Supports staff in handling difficult or complex cases.
- Assists with training case management staff in case management approach, trauma informed care principles, harm reduction practices, and motivational interviewing as well as in program-specific policies and procedures.
- Promotes professional development of staff.
- As the PSH supervisor, I assist the Director of Permanent Supportive Housing with administrative tasks related to program management.
- Oversees the coordination of services with the Clinical Manager.
- Guided staff in effectively managing difficult or complex cases.
- Trained case management staff in case management approaches, trauma informed care principles, harm reduction practices, motivational interviewing, and program-specific policies and procedures.
- Attends internal and external meetings on behalf of the agency and Director of Permanent Supportive Housing as needed.
- Managed timely and accurate data including case notes, assessments, and data entry into the Homeless Management Information System (HMIS), Housing The Homeless (HTH), and other data management systems.
- Attend DCHA voucher briefings.
- Provided on-call coverage as part of the programmatic management team rotation.
- Attended internal and external meetings on behalf of the agency and Director of Permanent Supportive Housing.
Clinical Community Support Worker (CSW)
1 Year 2 Months- As a clinical community support worker, I create and implement clinical interventions for consumers based on their Individual Recovery Plan.
- Provide crisis intervention to consumers.
- Delivered crisis intervention to consumers, ensuring immediate support in critical situations.
- Assist the consumer in the development of interpersonal and community coping skills.
- Facilitated consumer recognition of individual strengths and skill development for life improvement.
- Provide and coordinate referrals to make sure that the consumer receives the requested assistance.
- Provides services in the client's home, grocery store, doctor's offices, government offices, etc.
- Coordinated referrals to ensure consumers received necessary assistance and resources.
- Coordinated transportation for consumers to ensure access to services.
Case Manager Supervisor
1 Year 6 Months- Family Rapid Rehousing Stabilization Program (FRSP)
- Pandemic Emergency Program for Medically Vulnerable Individuals (PEP-V)
- Reviewed case managers' work for spelling and grammar accuracy, followed company format policies, and recommended revisions.
- Maintain scheduling and event calendars.
- Coordinate conferences, meetings, or special events.
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Use computers for various applications, such as database management or word processing.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other materials.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Order and dispense supplies.
- Cultivated relationships with DHS, housing organizations, social workers, and community resources through weekly meetings to enhance collaboration and resource sharing.
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
- Counseled individuals and families on mental health, poverty, unemployment, substance abuse, and other issues to empower clients in overcoming challenges and accessing necessary support.
- Interview clients individually, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs.
- Monitor, evaluate, and record client progress with respect to treatment goals and maintain case history records and prepare reports.
- Refer clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply.
- Develop and review service plans, and budget plans in consultation with clients and perform follow-ups assessing the quantity and quality of services provided.
- Educate clients or community members about mental or physical illness, abuse, medication, or available community resources.
- Collaborate with counselors, physicians, or nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
- Modify treatment plans according to changes in client status.
Data Center Security Shift Supervisor
4 Years 7 Months- As a shift manager, I’ve facilitated the quality and compliance audits for all resources, equipment, and assigned personnel in accordance with customer requirements, resulting in maintaining a 100% ready posture with zero complaints.
- Monitored access points, ensuring compliance with security protocols and policies.
- Conducted regular surveillance rounds, identifying and reporting unauthorized activities.
- Collaborated with IT teams to maintain cybersecurity measures for data protection.
- Trained junior security staff on emergency response procedures and safety protocols.
- Implemented incident reporting processes to enhance operational efficiency and accountability.
- Executed security drills, improving team readiness for potential threats.
- Streamlined visitor management processes to minimize risks associated with unauthorized access.
- Coordinated with vendors for timely procurement of necessary hardware or software solutions that enhanced the overall protection capabilities.
- Trained staff on proper security protocols, increasing overall awareness and compliance within the facility.
- Maintained a secure environment for sensitive data with diligent surveillance and incident response protocols.
- Oversaw installation of advanced security technologies such as biometric scanners and CCTV systems to strengthen overall defense mechanisms.
- Facilitated communication between different departments regarding security matters, fostering a collaborative approach to problem-solving.
- Managed access control systems, ensuring only authorized personnel had entry to restricted areas within the facility.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergencies to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Examined doors, windows, and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Acted as a deterrent to prevent criminal actions, vandalism, and misconduct to allow the business to conduct operations in a safe environment.
- Created the work schedule for 20 officers.
- Led the development, creation, and issuance of identification badges for all assigned personnel and contractors per contract specifications.
Data Entry Clerk
4 Months- Entered data for various tax returns, including 1040, W-2s, 1099-NEC, 1099-K, 1099-MISC, 1098, 1098-T, 1099-R, 1099-INT, SSA-1099, 1099-G, and 1095-A, supporting head accountant with accurate record-keeping.
- Supported financial and accounting operations through 700 hours of assistance with bill payments, records organization, and preparation.
- Monitored security conditions, secured residence and information, scheduled client appointments, and addressed queries via email and phone using QuickBooks.
- Maintained professionalism and great service with colleagues and clients.
- Assisted in data entry tasks, ensuring meticulous attention to detail.
- Maintained an organized filing system for easy retrieval of documents and records.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules, and regulations.
- Adapted quickly to new procedures and technology updates within the office environment.
- Improved overall office organization by implementing effective filing systems for both physical and digital records.
Lead Teacher
1 Year 2 Months- As a lead teacher for Pre-K and Kindergarten, engaged with children daily on how to use their sight words, writing, and reading skills.
- Taught kids how to be independent, such as cleaning after themselves, self-serving their own food by throwing their food away, changing their clothes, and putting stuff in the proper places.
- Made sure the children felt nurtured and understood discipline and responsibility.
- The children were taught to be kind to one another and express themselves with their words and not through physical touch.
- The children also learned manners: no sir, yes sir, etc.
- Developed and implemented age-appropriate curricula fostering cognitive and social development.
- Collaborated with families to create individualized learning plans for children.
- Established a positive classroom environment promoting inclusivity and engagement among students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintain patience and level-headedness in diverse situations to support student development and personal growth.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Adapted teaching methods and materials to meet students' varying needs.
Education
Master of Science - Criminal Justice, Forensic Science
Bachelor of Science - Criminal Justice Administration
- Major in Forensic Science and CJ Administration with studies in criminology, ethics, policing, mental health, community intervention, diversity, humanities, and emerging technology.
- Administrative Leadership Focus – A priority focus on developing and cultivating leadership skills, expert testimony and ethics, research, and investigations.
- Receiving multiple President’s List, Dean’s List, and Perfect Attendance awards, all while working full-time.
- GPA: 3.1 GPA in my undergrad and a 3.8 GPA in graduate school
Skills
Program management
Case manager supervision
Staff training
Service coordination
Trauma-informed care
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Teams
CPR Certified
Budget development
Policy development
Program evaluation
Performance metrics
Contract monitoring
Quality assurance
Staff performance evaluation
Community outreach strategy
Licensing compliance
Strategic planning
Certification
- Virginia DCJS License
- CPR Certified
Timeline
Assistant Manager
Cinemark Egyptian 24
04.2025 - CurrentRead More
Clinical Community Support Worker (CSW)
Inner City Family Services
07.2023 - 09.2024Read More
Case Manager Supervisor
KC Community Services
05.2023 - CurrentRead More
Case Manager Supervisor
Core DC
11.2021 - 05.2023Read More
Data Entry Clerk
ZSL Tax & Financial Services
12.2020 - 04.2021Read More
Data Center Security Shift Supervisor
G4S Secure Solutions (USA) Inc.
05.2017 - 12.2021Read More
Lead Teacher
KinderCare Learning Centers
03.2016 - 05.2017Read More
ASPEN UNIVERSITY
Master of Science from Criminal Justice, Forensic Science
Read More
WESWTWOOD COLLEGE
Bachelor of Science from Criminal Justice Administration
Read More