Destinee Brundidge
Member Service Representative III
Pensacola,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Member Service Representative III
Navy Federal Credit Union
Pensacola, FL
12.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Investigated and resolved customer inquiries and complaints quickly.
Legal Assistant, Attorney
Office Of The State Attorney
Pensacola, FL
09.2020 - 12.2021
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Managed high-volume caseload.
Receptionist
Allen Turner Hyundai
Pensacola, FL
07.2020 - 09.2020
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Administrative Assistant
Escambia County Attorney’s Office
Pensacola, FL
06.2020 - 07.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
Education
Bachelor of Science - Sociology
Florida A&M University
Tallahassee, FL 08.2016 - 05.2020
Skills
Administrative support
Verbal and Written Communication
Attention to Detail
Data Entry
Conflict Resolution
Problem-Solving
MS Office
Maintaining files
Scheduling
Timeline
Member Service Representative III
Navy Federal Credit Union
12.2021 - Current
Legal Assistant, Attorney
Office Of The State Attorney
09.2020 - 12.2021
Receptionist
Allen Turner Hyundai
07.2020 - 09.2020
Administrative Assistant
Escambia County Attorney’s Office
06.2020 - 07.2020
Bachelor of Science - Sociology
Florida A&M University
08.2016 - 05.2020