Destinee Carter
Southfield,MI
Summary
Multi-talented loan processing professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature. Knowledgeable loan processor bringing several years of experience in banking and financial positions. Highly skilled in working well with people of all backgrounds to complete loan packages. Adept at building loyalty and trust between bank and customer. Goal-driven Loan Processor highly effective at coordinating documents and processes between departments, individuals and government offices. Expert negotiator, problem solver and organizer. Efficient Loan Processor known for productivity and ability to complete tasks swiftly. Specialize in accurate document analysis, regulatory compliance, and risk assessment which streamline loan processing procedures. Excel in communication, time management, and problem-solving to ensure smooth operations in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Loan Processor
UWM
Pontiac , MI
07.2023 - 09.2024
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
- Monitored progress of each loan application from start to finish ensuring timely completion.
- Reviewed loan applications for accuracy and completeness.
- Maintained accurate records in computer database system during loan origination process.
Loan Processor
ASHTON CARTER
Troy, MI
03.2023 - 06.2024
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Verified accuracy of closing figures prior to disbursement of funds.
- Assisted borrowers with questions regarding their loans after closing.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.
Assembly Line Worker
KIEKERT
Wixom, MI
10.2022 - 02.2023
- Communicated effectively with co-workers about production progress throughout shift hours.
- Ensured work areas were kept clean and organized at all times.
- Assembled components of a variety of products, adhering to production specifications.
- Provided assistance in other departments when needed.
- Organized work area daily to ensure efficient workflow throughout shift.
Customer Service Representative
CONCENTRIX
Ohio, OH
05.2021 - 09.2021
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Representative
PLANET FITNESS
Southfield, MI
09.2019 - 02.2020
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Customer Service Representative
WINGSTOP
SOUTHFIELD, MI
06.2019 - 07.2019
- Resolved customer complaints promptly and efficiently.
- Excelled in exceeding daily credit card application goals.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated system with order specifics and customer details, preferences, and billing information.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Promoted available products and services to customers during service, account management and order calls.
Education
High School Diploma -
OAK PARK HIGH SCHOOL
Oak Park, MI06-2018
Skills
- Loan documentation
- Credit analysis
- Regulatory compliance
- Data entry
- Customer communication
- File management
- Loan processing
- Machine operation
- Equipment maintenance
- Team collaboration
Timeline
Loan Processor
UWM
07.2023 - 09.2024
Loan Processor
ASHTON CARTER
03.2023 - 06.2024
Assembly Line Worker
KIEKERT
10.2022 - 02.2023
Customer Service Representative
CONCENTRIX
05.2021 - 09.2021
Customer Service Representative
PLANET FITNESS
09.2019 - 02.2020
Customer Service Representative
WINGSTOP
06.2019 - 07.2019
High School Diploma -
OAK PARK HIGH SCHOOL
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