Destinee Falls
SAN DIEGO,CA
Summary
Dependable and motivated employee with a strong desire to expand skills and make a meaningful contribution to company success. Known for being hardworking, friendly, and driven to achieve efficient results. Committed to continuous improvement, eager to receive any training opportunities offered to enhance abilities and become a valuable asset to the company.
Overview
7
7
years of professional experience
Work History
Retreat Director
Massage Heights
06.2021 - Current
- Evaluated employee performance on an ongoing basis; provided feedback to enhance productivity levels.
- Monitored quality assurance by regularly evaluating products used in treatments and ensuring proper operation of equipment.
- Identified opportunities for process improvements within the retreat's operational structure.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the retreat.
- Managed the daily operations of the retreat, including scheduling staff members, ordering supplies and maintaining inventories.
Sales Associate
Bath & Body Works
08.2020 - 02.2021
- Explained promotions and special offers to customers
- Resolved customer concerns using strong communication and conflict management skills
- Helped customers navigate store, complete sales and process returns.
Sales Associate
Tinker Air Force Base Exchange
09.2019 - 08.2020
- Assisted with receiving, pricing and merchandising
- Boosted sales by building displays and merchandising products
- Handled stressful situations professionally and multi-task with ease.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Cashier
Freddy's Frozen Custard & Steakburgers
08.2018 - 09.2019
- Contributed to positive restaurant reputation by greeting and serving customers with professionalism
- Reduced customer wait times by processing orders with timeliness and accuracy.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Hostess
Cheddars Scratch Kitchen
01.2018 - 07.2018
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Del City High School
Del City, OK05.2020
Licensed Esthetician -
California Beauty College
San Diego, CA07.2024
Criminal Justice
Rose State College
Oklahoma City, OKSkills
- Excellent Communication
- Customer Service
- Sales
- Multitasking
- Computer Proficiency
- Administrative Support
- Positive Attitude and Energetic
- Friendly and Outgoing
Timeline
Retreat Director
Massage Heights
06.2021 - Current
Sales Associate
Bath & Body Works
08.2020 - 02.2021
Sales Associate
Tinker Air Force Base Exchange
09.2019 - 08.2020
Cashier
Freddy's Frozen Custard & Steakburgers
08.2018 - 09.2019
Hostess
Cheddars Scratch Kitchen
01.2018 - 07.2018
High School Diploma -
Del City High School
Licensed Esthetician -
California Beauty College
Criminal Justice
Rose State College