JENNIFER SPRADLIN
Kingwood
Summary
Detail‑oriented Retreat Director and Front office administrator with a strong foundation in medical office coordination and spa management. Proven ability to oversee daily operations, manage multidisciplinary teams, and deliver high‑quality guest and patient experiences. Experienced in EMR scheduling, intake processes, and front‑of‑house leadership. Recognized for improving workflow efficiency, strengthening client relationships, and supporting wellness‑based organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retreat Director FOH
Massage Heights
09.2015 - Current
- Facilitated retail sales and assisted with membership processes.
- Assisted in marketing initiatives to attract new prospects.
- Provided support for customer service inquiries.
- Helped maintain membership retention through consistent communication.
- Resolved customer issues to enhance overall client satisfaction.
- Contributed to fostering a positive team culture.
- Supported daily operations and ensured facility production quality.
- Participated in monthly reviews of gross profit and corporate performance.
- Aided in team development and facilitated growth opportunities.
- Assisted with hiring and managed interview processes.
- Helped maintain brand consistency.
- Managed and scheduled appointments efficiently.
RMA
Houston Heart and Vascular
12.2012 - 06.2014
- Administered medications and initiated intravenous fluids while accurately documenting times and amounts on patients' charts.
- Monitored patients' conditions by observing and reporting changes, including adverse reactions to medications, and executed necessary interventions.
- Provided essential patient care, including temperature and blood pressure checks, wound dressings, and conducting physician-ordered tests.
- Sterilized medical equipment and supplies using germicides, sterilizers, or autoclaves.
- Responded to patients' calls to assess needs and provide assistance.
- Measured and recorded vital signs such as height, weight, temperature, blood pressure, pulse, and respiration while summarizing patient history of present illness.
- Collected blood and urine samples from patients and conducted routine laboratory tests on those samples.
- Prepared patients for examinations, tests, or treatments, and effectively explained procedures to them.
- Managed front desk operations efficiently.
- Coordinated appointment scheduling to optimize patient flow.
- Performed insurance verification to streamline patient processing.
- Acquired prior authorizations for specialized testing or treatments.
RMA
Kingwood Family Practice
08.2008 - 10.2012
- Administer prescribed medications or start intravenous fluids, noting times and amounts on patients' charts.
- Provide basic patient care or treatments, such as taking temperatures or blood pressures.
- Sterilize equipment and supplies, using germicides, sterilizer, or autoclave.
- Answer patients' calls and determine how to assist them.
- Measure and record patients' vital signs, such as height, weight, temperature, blood pressure, pulse, and respiration.
- Collect samples and cultures , such as blood, urine, or sputum from patients, and perform routine laboratory tests on samples.
- Prepare patients for examinations, tests, or treatments and explain procedures.
- Clean and sterilize treatment rooms
- Make appointments, keep records, or perform other clerical duties designed by office manager.
- Set up equipment and prepare medical treatment rooms.
- Appointment scheduling
- Insurance verification
- Acquired Prior authorization for specialized diagnostic testing or treatment.
Education
RMA Medical Assistant - undefined
Texas School of Business
HoustonHigh School Diploma - undefined
Humble HS
Humble, TX05.2004
Skills
- Crisis management
- First aid and CPR
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Customer service management
- Decision-making
- Relationship building
- Customer relations
- Operational efficiency
- Staff training/development
- Task prioritization
- Team building
- Employee motivation
- Customer relationship management
- Analytical thinking
- Conflict resolution
- Recruitment and hiring
- Operations management
- Inventory tracking and management
- Staff management
- Scheduling
- Hiring and onboarding
- Schedule Management
Certification
- Medical Assistant
Timeline
Retreat Director FOH
Massage Heights
09.2015 - Current
RMA
Houston Heart and Vascular
12.2012 - 06.2014
RMA
Kingwood Family Practice
08.2008 - 10.2012
RMA Medical Assistant - undefined
Texas School of Business
High School Diploma - undefined
Humble HS