Overview
Work History
Education
Skills
Certification
Timeline
Generic

DESTINEE HOLLIS

Tyler,Texas

Overview

13
13
years of professional experience
1
1
Certification

Work History

Scheduling Specialist

Ensemble
05.2025 - Current
  • Schedule and pre-register patients for the appropriate procedures based on the orders
  • Select accurate medical records for patient safety
  • Provide proper patient instructions, pre-register patients, obtain and validate demographic and insurance information, while providing excellent customer service
  • Point of Service collections and financial counseling functions as appropriate

Contact Center Representative

Velera
05.2024 - 04.2025
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
  • Managed high call volume while remaining focused on delivering excellent customer experiences.
  • Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
  • Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.

Admissions Coordinator

Conquest Inc.
07.2023 - 04.2024
  • Assisted in achieving facility census goals and annual budget projections
  • Assisted with internal sales and marketing of the Center
  • Assisted with admission screening of potential patients to determine the level of care, services required, equipment needs and insurance coverage
  • Admitted and prepared identification records for patients in accordance with established policies and procedures. Obtained all necessary signatures

Executive Assistant

Christus Health
05.2017 - 06.2023
  • Coordinated schedules for executive and arranged appointments.
  • Planned and coordinated and participated in administrative and board-level meetings
  • Coordinated complex travel schedules, including booking flights, accommodations and venues.

Customer Service Representative

Etech Inc
09.2012 - 05.2017
  • Handled high volumes of inbound calls efficiently.
  • Resolved conflicts with unhappy customers promptly.
  • Supported users in effectively utilizing products and services.

Education

Medical Assistant -

College of Healthcare Professions
05.2021

Skills

  • Rapport building
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Organizational skills
  • Excellent communication
  • Self motivation
  • Microsoft Office
  • Data Entry

Certification

Certified Revenue Cycle Representative (CRCR)

Timeline

Scheduling Specialist

Ensemble
05.2025 - Current

Contact Center Representative

Velera
05.2024 - 04.2025

Admissions Coordinator

Conquest Inc.
07.2023 - 04.2024

Executive Assistant

Christus Health
05.2017 - 06.2023

Customer Service Representative

Etech Inc
09.2012 - 05.2017

Medical Assistant -

College of Healthcare Professions

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DESTINEE HOLLIS