Destinee Hunte
Brighton,MA
Summary
Highly experienced and reliable Customer Service Representative and Leasing Consultant with a stellar work ethic and client satisfaction record. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Able to function well as an independent worker or in coordination with staff and management.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
Samuels & Associates
04.2023 - Current
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Concierge Supervisor
NORTHEAST SECURITY
02.2022 - Current
- Greeted residents upon arrival and departure daily
- Assisted new residents moving into apartment
- Coordinated residential move ins and deliveries to surrounding businesses
- Maintained package room on a nightly basis
- Received and carried out resident request via Building Link
- Assisted other departments in customer service provision as needed.
Retail Sales Associate
Marshalls
08.2021 - 09.2022
- Greeting customers as they walk through the door
- Building rapport through conversation and honest recommendations
- Cheerful working attitude and outstanding customer service skills
- Ability to work a flexible schedule
- Familiarity with POS (point of sale) systems and the ability to learn new technologies.
Child Care Assistant
Chosen Generation Preschool & Nursery
07.2018 - 07.2020
- Apply positive behavior management tools in improving children self-esteem
- Maintain good relationship with families by promptly informing them of issues relating to them when necessary, and offer understanding, kindness, empathy, and referral to the center Director
- Promote diversity at the center by showing respect to children and parents of different cultural background, recognizing the fact that children are reared differently by different parents
- Make parents comfortable to freely discuss issues concerning their children's care
- Good team player: Strong ability to work effectively and support other members of the team
- Strong ability to communicate orally and in writing effectively
- Possess high school diploma or its equivalent in addition to experience working with children.
Education
Community College Graduate -
Barbados Community College
01.2020
Secondary School Graduate -
Christ Church Foundation School
01.2018
Skills
- Attention to Detail
- Multitasking and Organizational Skills
- Security (Access control and surveillance)
- Communication
- Customer Service oriented
- Clerical Knowledge (Yardi, BuildingLink, etc)
- Microsoft Products (Word, Excel, PowerPoint)
- Relationship Building
- Clear Communication
- Leasing Terms and Specifications
- Lease Agreements
- Lease Renewals
- Customer Service
- Fair Housing Policies
- Sales Techniques
- Background Checks
- Leasing and Sales
- Team Collaboration
- Attention to detail
- Client retention
Awards
Christ Church Foundation School Science Club, 2015, 2018 Christ Church Foundation School Pop Band, 2014, 2018 UNICEF Ambassador, 2018, Present
Timeline
Leasing Consultant
Samuels & Associates
04.2023 - Current
Concierge Supervisor
NORTHEAST SECURITY
02.2022 - Current
Retail Sales Associate
Marshalls
08.2021 - 09.2022
Child Care Assistant
Chosen Generation Preschool & Nursery
07.2018 - 07.2020
Community College Graduate -
Barbados Community College
Secondary School Graduate -
Christ Church Foundation School
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