Mahnaria Johnson
307 Ferriday St, Glenn Heights 307 Ferriday St, Glenn Heights,TX
Summary
Motivated Leasing Consultant with over 5 years in multifamily property management and sales. Expertise in managing the full leasing cycle, enhancing resident relationships, and executing effective marketing strategies. Proficient in lease administration, compliance with Fair Housing regulations, and utilizing property management software to drive occupancy and satisfaction.
Overview
4
4
years of professional experience
Work History
Leasing Consultant
Ashton Reserve
Charlotte, NC
11.2025 - Current
- Conduct daily property tours for prospective residents and highlight apartment features, amenities, floor plans, and community benefits.
- Respond to phone, email, and walk-in inquiries in a professional and timely manner to convert prospects into qualified leads.
- Process applications, verify income and employment, complete background screenings, and prepare lease documents.
- Manage the lease renewal process by contacting current residents, discussing renewal options, preparing renewal paperwork, and following up to secure lease extensions.
- Maintain accurate records of resident information, applications, lease files, notices, and correspondence in property management software.
- Handled resident concerns, complaints, and service requests while providing excellent customer service and maintaining resident satisfaction.
- Assist residents with rent payments, account questions, payment arrangements, and lease-related concerns.
- Coordinate move-ins and move-outs, including preparing welcome packets, scheduling inspections, and ensuring units are ready for occupancy.
Leasing Agent
Elmington Property Management
Charlotte, NC
05.2025 - 10.2025
- Managed full leasing cycle from applications to move-in coordination, ensuring a seamless process for new residents.
- Maintained current knowledge of pricing and market trends to effectively market vacancies and attract prospective tenants.
- Delivered prompt responses to resident inquiries and maintenance requests, enhancing resident satisfaction and retention.
Leasing Agent
LaVie SouthPark Apartments
Charlotte, NC
09.2023 - 05.2025
- Supported property management team by coordinating marketing campaigns and organizing community events to enhance tenant engagement.
- Conducted property tours and showcased amenities effectively.
- Managed tenant inquiries and resolved issues promptly.
- Prepared lease agreements and ensured compliance with regulations.
- Coordinated move-in and move-out processes for tenants.
- Provided exceptional customer service to enhance tenant satisfaction.
- Handled phone inquiries to assist with tenant concerns. and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Inspected vacant units and ensured they were ready for showings.
- Delivered customer service to tenants by addressing their questions and concerns. to existing tenants by responding to inquiries promptly.
Sales Consultant
Chrysler Dodge Jeep Ram
Charlotte, NC
01.2023 - 01.2024
- Delivered personalized service by assisting clients with vehicle selection, financing options, and test drives.
- Negotiated and closed sales while maintaining excellent customer service.
- Collaborated with customers to identify vehicle preferences and needs.
- Demonstrated vehicle features and benefits during test drives.
- Maintained product knowledge on new Chrysler models and promotions.
- Provided exceptional customer service to enhance client satisfaction.
- Followed up with customers post-sale to ensure continued satisfaction.
- Developed and maintained relationships with clients to increase sales revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Education
High School Diploma -
West Mecklenburgh High School
Charlotte, NCCharlotte, NC
Skills
- Leasing and sales expertise
- Conflict resolution
- Customer satisfaction
- Property management software
- CRM and property management software
- Teamwork
- Compliance management
- Attention to detail
- Detail orientation
- Resident relations and conflict resolution
- Time optimization
- Problem solving
- Time management
- Sales strategy
- Community engagement
- Event planning
- Application verification
Timeline
Leasing Consultant
Ashton Reserve
11.2025 - Current
Leasing Agent
Elmington Property Management
05.2025 - 10.2025
Leasing Agent
LaVie SouthPark Apartments
09.2023 - 05.2025
Sales Consultant
Chrysler Dodge Jeep Ram
01.2023 - 01.2024
High School Diploma -
West Mecklenburgh High School