Blanca Rayo
El Mirage,AZ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Montelano Apartments
Phoenix, AZ
12.2023 - Current
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Contacted and followed up with tenants on renewal notices.
- Responded to tenant requests for maintenance services in a timely manner.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared and submitted monthly tenant visit logs.
- Tracked leads using CRM software and followed up with interested parties.
- Greeted potential tenants and provided information about the property.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Detailed application requirements and answered questions from prospective tenants.
- Conducted informative and personalized tours, resulting in new leases.
Paylocity - Account Manager
Paylocity
11.2022 - 10.2023
- Primary contact for an assigned client base, servicing all of their payroll and HR needs
- Responsible for mastering the web-based Paylocity payroll & HR software application
- Apply critical thinking and problem solving skills to research, troubleshoot and resolve complex payroll issues for the client
- Coordinate resolution of clients issues with the appropriate support departments (Finance, Tax, Technical Support, Custom programming, Production)
- Facilitate meetings
- Maintain customer service levels according to paylocity standards
- Assist with creating/voiding checks, time sheets, generating payroll reports, etc.
AmeriSave Mortgage Mortgage Loan Officer NMLS #2328035
AmeriSave Mortgage
04.2022 - 10.2022
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Educated customers on various aspects of mortgage financing options available.
- Updated client account information and records in company databases.
- Participated in team meetings, trainings conducted by management staff regarding updates on products, services offered by the company.
- Reviewed appraisals to ensure accuracy and completeness prior to submission to underwriting department.
- Helped clients fill out loan applications and find ideal loan options.
- Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
- Informed customers of loan application requirements and deadlines.
- Gathered client debt, credit and income information to determine loan eligibility.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Resolved borrower complaints in a timely manner while providing excellent customer service.
- Complied applications and paperwork and double-checked for accuracy.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
- Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Processed new loan applications in accordance with established guidelines.
Guaranteed Rate Inc. -Operations Assistant
Guaranteed Rate Inc.
04.2021 - 02.2022
- Completed Verifications of employment
- Ordered payoff reports
- Ordered Insurance documents for borrowers
- Ordered Tax transcripts
- Ordered Title reports
- Completed Verification of Rent/Mortgage.
Guaranteed Rate Inc. -Loan Coordinator
Guaranteed Rate Inc.
02.2021 - 09.2021
- Worked on approved loans to closing.
Humana Pharmacy -Work at home - Inbound Contacts Representative
Humana Pharmacy
11.2019 - 02.2020
- Place Orders for Members' Medications
- I would send fax requests for prescriptions to the member's providers
- Enroll members with Humana Pharmacy mail order
- I would discuss with the members their Benefits and stages of coverage
- Order over the counter medications for members.
Lexington Law Firm Paralegal/ Credit Repair Representative
Lexington Law Firm
06.2019 - 10.2019
- Updating Credit Reports/Assessing them with the clients
- Going over my clients credit scores
- Sending intervention letters/disputes to the creditors/credit bureaus in hopes of a removal from any negative account listed on the reports
- Received Inbound calls from the clients, multitasking and updating clients accounts about the discussion over the call.
CVS Shift Supervisor
CVS
06.2017 - 08.2018
- Managed the store in the absence of the store manager
- Checked in Vendors
- Closed the stores deposits
- Order supplies the store needed
- Ran registers
- Customer Service
- Set up new planograms.
Sears AP (Asset Protection)
Desert Sky Mall
11.2017 - 07.2018
- On constant surveillance
- Apprehending Customers
- Preventing External/Internal theft
- Security.
CVS Cashier/Clerk
CVS
09.2016 - 06.2017
- Interacted with customers
- Checked customers out of the store
- Put the store merchandise away
- Dealt with moneygram/money orders.
Education
High School Diploma -
Dysart High School
01.2016
Skills
- Proficient in Microsoft Word Processor and Excel
- Time Management
- Customer Service
- Detail-Oriented
- Organized
- Client Relations
- Financial Advising
- Credit Analysis
- Financial Services
- Loan Servicing
- Mortgage Lending
- Sales Expertise
- Team Player
- Banking
- Resident Assistance
- Lease Renewals
- Background Check Process
- Lease Agreements
- Application Management
- Background Checks
- Relationship Building
- Leasing and Sales
- Property Tours
- Lead Generation
- CRM Software
- Administrative Support
- Operations
- Weekly Payroll
- Cold Calling Skills
- Income Verification
- NMLS Registration
- Decision-Making
- Microsoft Office
- Customer Service-Focused
- Appointment Scheduling
- Microsoft Excel
- Microsoft Word
- Credit Reports
- Attention to Detail
- Loan Closing
Academic Activities
08/13, 05/16, Sports Medicine, Secretary, Assisted the Student Athletic trainer with any injuries on the student athletes during their games.
Certification
- NMLS 2328035
Timeline
Leasing Consultant
Montelano Apartments
12.2023 - Current
Paylocity - Account Manager
Paylocity
11.2022 - 10.2023
AmeriSave Mortgage Mortgage Loan Officer NMLS #2328035
AmeriSave Mortgage
04.2022 - 10.2022
Guaranteed Rate Inc. -Operations Assistant
Guaranteed Rate Inc.
04.2021 - 02.2022
Guaranteed Rate Inc. -Loan Coordinator
Guaranteed Rate Inc.
02.2021 - 09.2021
Humana Pharmacy -Work at home - Inbound Contacts Representative
Humana Pharmacy
11.2019 - 02.2020
Lexington Law Firm Paralegal/ Credit Repair Representative
Lexington Law Firm
06.2019 - 10.2019
Sears AP (Asset Protection)
Desert Sky Mall
11.2017 - 07.2018
CVS Shift Supervisor
CVS
06.2017 - 08.2018
CVS Cashier/Clerk
CVS
09.2016 - 06.2017
High School Diploma -
Dysart High School
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