Destinee Jenkins
Jackson,Mississippi
Summary
Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.
Overview
8
8
years of professional experience
Work History
Customer Care Specialist
TTEC
02.2023 - 10.2024
- Answering phone calls and responding to inquiries from patients, providers, and other healthcare professionals.
- Scheduling appointments and procedures for patients.
- Verifying insurance coverage and obtaining authorizations for services.
- Resolving patient complaints and concerns in a timely and professional manner.
Patient Access Representative
Access Health CT
06.2021 - 01.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Healthcare Call Center Representative
Conduent
01.2017 - 04.2021
- Ensuring accurate patient registration and demographic information in the electronic health record system.
- Verifying insurance coverage and obtaining pre-authorizations for medical services.
- Coordinating patient appointments, including scheduling procedures and consultations with healthcare providers.
- Assisting patients with financial counseling and payment arrangements for services rendered.
Education
High School Diploma -
Christian Cornerstone
06.2016
Skills
- Communication
- Scheduling
- Insurance
- Registration
- Empathy
- Documentation
- Referral/Billing
- Healthcare Call Center Representative
- Charting
- Patient Advocacy
- Call Control
- Account updating
- Data Entry
Timeline
Customer Care Specialist
TTEC
02.2023 - 10.2024
Patient Access Representative
Access Health CT
06.2021 - 01.2023
Healthcare Call Center Representative
Conduent
01.2017 - 04.2021
High School Diploma -
Christian Cornerstone
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