DESTINEE JOHNSON
Orlando,FL
Summary
My name is Destinee Johnson. I am a dependable industry worker equipped for steady paced work and changing daily needs. Serves patients and guests effectively with attention to detail and hardworking approach. An individual who seeks out opportunities to go beyond basics, improve processes, and increase guest satisfaction. Hardworking and reliable as well as focused on going above and beyond to support patient and customer care. Offering top-notch abilities and motivated to continue to learn and grow. Please allow me to show you my abilities and give me this opportunity in servicing your company. Thank you.
Overview
7
7
years of professional experience
Work History
Treatment Coordinator/ Front Desk Coordinator
Baptiste Orthodontics
Orlando, Florida
08.2023 - Current
- Created customized treatment plans for patients based on individual needs.
- Communicated effectively with physicians, nurses, social workers, case managers, and other healthcare professionals.
- Provided support to clinical staff with insurance verification and authorization processes.
- Conducted financial counseling sessions for new and existing patients.
- Participated in meetings focused on improving customer service standards throughout the organization.
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Successfully achieved production goals set forth by corporate, increasing office's overall revenue.
Guest Service Associate
Target
Tallahassee, FL
11.2021 - 07.2023
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Greeted walk-in and phone guests, determining interests and needs.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
Online Customer Service Representative
Apple
Miami, Florida
10.2017 - 05.2018
- Demonstrated excellent communication skills when handling difficult customer service situations.
- Answered customer inquiries via phone, email and live chat.
- Resolved customer complaints in a timely manner.
- Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
Retail Sales Associate/Customer Service Representative
Old Navy
Tallahassee, Florida
07.2021 - 11.2021
- Upheld company standards for brand and merchandise presentation
- Resolved customer issues using listening skills, professional attitude, and problem- solving techniques
- Quickly connected with each customer to offer assistance and promote products.
- Initiated friendly conversation with customers to determine level of assistance required.
Dental Assistant Intern
Phanord & Associates
North Miami Beach, FL
05.2017 - 06.2018
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Prepared and sterilized dental equipment prior to procedures
- Assisted dentists and hygienist with instrument transfer, retraction, and preparation of dental instruments and materials
- Provided chair-side assistance during operative, preventive, periodontal, and prosthetic dental procedures.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Laid out dental instruments and equipment before procedures.
Education
Bachelor of Arts - Psychology
Florida Agricultural & Mechanical University
Tallahassee, FL12-2023
High School Diploma -
Dr. Michael M. Krop Senior High School
Miami, FL06.2018
Skills
- Teamwork and Collaboration
- Experience working in dental
- Communication Professionalism
- Leadership Problem Solving
- Passion Organization
- Computer Skills
- Guest Satisfaction
- Multitasking and Prioritization
- Patient Records Gathering
Timeline
Treatment Coordinator/ Front Desk Coordinator
Baptiste Orthodontics
08.2023 - Current
Guest Service Associate
Target
11.2021 - 07.2023
Retail Sales Associate/Customer Service Representative
Old Navy
07.2021 - 11.2021
Online Customer Service Representative
Apple
10.2017 - 05.2018
Dental Assistant Intern
Phanord & Associates
05.2017 - 06.2018
Bachelor of Arts - Psychology
Florida Agricultural & Mechanical University
High School Diploma -
Dr. Michael M. Krop Senior High School
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