Destinee Jones
Summary
Developed strong communication and customer service skills in fast-paced retail environment, excelling in creating positive customer experiences. Adaptable and results-driven, with background in achieving sales targets and solving problems effectively. Seeking to leverage these transferable skills in new field to contribute to organizational success.
Overview
2
2
years of professional experience
Work History
Sales Associate Specialist
Amazon.Inc
05.2024 - 03.2025
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
Data Analyst
CareCentrix
09.2023 - 04.2024
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Customer Service Representative
Telerperformance
02.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
High School Diploma -
Sussex Central Highschool
Sussex County 06-2022
Skills
- Customer Engagement
- Professional Phone Communication
- Retail Sales Expertise
- Effective Conflict Resolution
- Effective Communication Skills
- documentation and reporting Data entry
- Account assistance
- Transaction Management
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Sales Associate Specialist
Amazon.Inc
05.2024 - 03.2025
Data Analyst
CareCentrix
09.2023 - 04.2024
Customer Service Representative
Telerperformance
02.2023 - 09.2023
High School Diploma -
Sussex Central Highschool
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