Summary
Work History
Education
Skills
Timeline
Generic

Destinee Nicolas

Atlanta,GA

Summary

Driven by a commitment to excellence, with expertise in EMR systems and exceptional customer service, I am able to enhance patient satisfaction and streamline healthcare processes. My proficiency in HIPAA compliance and ability to remain calm under pressure have consistently improved operational efficiency and patient care quality.

Work History

Patient Advocate

CommunityMD
Atlanta, GA
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Worked with EMR system eClinicalworks
  • Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
  • Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
  • Facilitated communication between patients, families and healthcare providers to support comprehension.
  • Streamlined appointment scheduling for better patient flow, reducing wait times and improving overall experience.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Maintained patient records and updated electronic health systems to safeguard data.
  • Collected and analyzed patient feedback to evaluate quality of care.
  • Collaborated with healthcare providers to ensure timely, accurate, and compassionate care for patients.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Provided excellent customer service to patients and medical staff.
  • Coordinated referrals to specialty care services within the network or external organizations in a timely manner.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Responded to inquiries by directing calls to appropriate personnel.

Coordinator/Front Desk Receptionist

Benchmark Physical Therapy
Atlanta, GA
  • Checked patient insurance, demographic, and health history to keep information current.
  • Worked with EMR system Raintree
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.
  • Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
  • Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
  • Completed clerical duties and tasks for clinic administration.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.

Covid Tester

Ambulnz
Philadelphia, PA
  • Administered COVID-19 tests to patients and collected nasal and oral swabs.
  • Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
  • Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
  • Maintained test environment stability by properly storing tests, ensuring accurate testing results.
  • Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
  • Provided emotional support to anxious patients, fostering a compassionate environment during an uncertain time.
  • Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.
  • Implemented quality control measures to maintain high standards in sample collection and storage throughout the entire process of COVID-19 testing.
  • Addressed any patient concerns or inquiries regarding COVID-19 symptoms, referring them to appropriate healthcare professionals when necessary.
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Donned and removed personal protective equipment (PPE) per company protocols.
  • Protected individual confidentiality as prescribed by local, state, and federal mandates.

COVID-19 Screener

Material In Motion
Fairburn, GA
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
  • Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
  • Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
  • Increased overall patient satisfaction through exceptional customer service during the screening process, addressing questions or concerns promptly.

Customer Service Representative

Nordstrom
Short Hills, NJ
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Education

Bachelor of Arts - Health Studies

Temple University
Philadelphia, PA
05.2022

High School Diploma -

Millburn High School
Millburn, NJ
06.2018

Skills

    Exceptional Customer Service

    EMR systems "eClinicalworks & Raintree"

    Medical Terminology

    Referral Coordination

    Appointment Scheduling

    Payment Processing

    Computer savvy

    Proficient in Microsoft Office

    HIPAA Compliance

    Patient check-in

    Phone and Email Etiquette

    Calm and Effective Under Pressure

    Patient documentation

Timeline

Patient Advocate

CommunityMD

Coordinator/Front Desk Receptionist

Benchmark Physical Therapy

Covid Tester

Ambulnz

COVID-19 Screener

Material In Motion

Customer Service Representative

Nordstrom

Bachelor of Arts - Health Studies

Temple University

High School Diploma -

Millburn High School

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Destinee Nicolas