Destinee Richins
Idaho Falls,ID
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Walmart. Excelled in operations management and problem-solving, fostering a culture of excellence and collaboration. Demonstrated ability to mentor with a focus on results, significantly improving project timelines and quality standards. Skilled in multitasking and regulatory compliance, ensuring top-notch service delivery.
Overview
12
12
years of professional experience
Work History
Team Lead
Walmart
10.2014 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Home Health Aide
Western Visting Nurses
01.2014 - 09.2014
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Childcare Provider
ABC & 123 Childcare
09.2012 - 11.2013
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Responded to inquiries from parents and guardians.
- Logged information regarding naps, feedings, and any medications administered.
- Liaised with parents and guardians to discuss child progress.
Education
High School Diploma -
Century High School
Pocatello, ID2011
Skills
- Customer Focus
- Coaching and Mentoring
- Performance Improvement
- Operations Management
- Regulatory Compliance
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Cash Handling
- Multitasking
- Organizational Skills
- Decision-Making
Timeline
Team Lead
Walmart
10.2014 - Current
Home Health Aide
Western Visting Nurses
01.2014 - 09.2014
Childcare Provider
ABC & 123 Childcare
09.2012 - 11.2013
High School Diploma -
Century High School