Destinee Rivera

Conducted EKG tests to evaluate cardiac health and diagnose conditions.

Executed ear lavage procedures for effective cerumen removal.

Performed urinalysis to assist in diagnostic processes.

Scheduled patient appointments to enhance clinic workflow.

Managed prior authorizations to ensure timely service delivery.

Coordinated referrals to specialists for comprehensive patient care.

Administered vaccinations and weight management injections to promote patient well-being.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.

• Responded to customer inquiries via phone, email, and chat, providing prompt and accurate information about services and scheduling repairs.
• Scheduled service appointments, coordinated with technicians, and ensured timely follow-ups for completed jobs.
• Collaborated with team members and other departments to ensure seamless customer service and operational efficiency.

• Contributed to the production and distribution of high-quality cannabis products, ensuring adherence to company standards and safety protocols.
• Assisted in inventory management, ensuring accurate stock levels and timely restocking of materials.
• Ensured compliance with state and local regulations, maintaining proper documentation and reporting.

• Managed and maintained inventory of equipment, supplies, and materials, ensuring proper storage, organization, and accessibility.
• Monitored inventory levels and coordinated restocking to prevent shortages or overstocking.

• Provided exceptional customer service by greeting guests, checking them in and out, and handling reservations both in-person and over the phone.
• Processed payments, managed cash register, and handled billing issues accurately.
• Maintained a clean and organized front desk area while adhering to company standards for safety and hospitality.