Destinee Taylor
Sioux Falls,SD
Summary
Dynamic interpersonal skills with an extensive experience in customer service and patient care. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician Trainee
MedVantx
08.2019 - 12.2020
- Ensured regulatory compliance with thorough record-keeping practices, including accurate documentation of medication dispensing activities and HIPPA regulations.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
Patient Ambassador
Avera McKennan Hospital & University Health Center
08.2019 - 02.2023
- Served as a knowledgeable resource for patients regarding hospital policies, procedures, services, and medical terminolgy.
- Developed strong relationships with patients, fostering trust through patient care.
- Enhanced patient satisfaction by promptly addressing concerns and providing empathetic support during their healthcare journey.
- Facilitated clear communication between medical staff, patients, and their families, ensuring all parties were informed of treatment plans and progress updates: along with charting EHR systems.
BDC Representative
Camping World And Good Sam
05.2022 - Current
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- identified sales leads among new and existing customers, and maintaining client relationships.
- Worked with SalesForce, Outlook, Microsoft + advanced technology on a daily basis.
- Handled a high volume of inbound and outbound professional telephone calls/emails with the goal of selling a service appointment
Patient Administration Specialist
U.S Army National Guard
06.2020 - Current
- Basic Combat Training completed with high honors and promotion status.
● Analytical skills and talent development experience through Border mission (AZ 2022) - Collaborated with multidisciplinary teams to improve overall patient care coordination and management.
- Supported clinical staff by providing efficient administrative assistance during peak periods.
Education
High School Diploma -
Roosevelt High School
Sioux Falls, SD05.2021
Skills
- Basic Life Support
- Operational planning
- Spanish proficiency
- Patient/Customer Relations
Timeline
BDC Representative
Camping World And Good Sam
05.2022 - Current
Patient Administration Specialist
U.S Army National Guard
06.2020 - Current
Pharmacy Technician Trainee
MedVantx
08.2019 - 12.2020
Patient Ambassador
Avera McKennan Hospital & University Health Center
08.2019 - 02.2023
High School Diploma -
Roosevelt High School
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