Destinee Tellef
El Mirage
Summary
Results-oriented professional with extensive experience in customer relations and sales. Demonstrated ability to enhance team performance through training and coaching. Aiming to leverage expertise in operational management and financial performance to drive profitability and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Taco Bell
Surprise, AZ
12.2023 - Current
- Developed and implemented inventory management strategies to reduce waste and optimize supply chain.
- Monitored financial performance, adjusting budgets to align with business goals and drive profitability.
- Conducted regular performance evaluations, providing constructive feedback to support employee development.
- Established safety protocols in compliance with health regulations, ensuring a secure dining environment for guests and staff.
- Drove year-over-year transaction growth by approximately 2%.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant General Manager
Taco Bell
Surprise, AZ
10.2022 - 12.2023
- Trained and mentored staff to enhance team performance and operational efficiency.
- Collaborated with management to improve customer satisfaction through service enhancements.
- Managed scheduling and staffing 30 employees to align resources with peak business demands.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Sales Associate
Hand and Stone Massage and Facial
Peoria, AZ
08.2022 - 10.2022
- Assisted clients in selecting services tailored to individual needs and preferences.
- Managed appointment scheduling using proprietary booking software efficiently.
- Conducted follow-ups with clients post-service to ensure positive experiences and retention.
- Maintained cleanliness and organization of treatment rooms to uphold company standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Sold and educated customers on membership options available.
Shift Lead
Taco Bell
Surprise, AZ
05.2021 - 10.2022
- Supervised daily operations to ensure team adherence to company standards and procedures.
- Resolved customer complaints promptly, fostering positive relationships and repeat business opportunities.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Service Champion
Taco Bell
Surprise, AZ
12.2019 - 05.2021
- Delivered exceptional customer service, ensuring positive dining experiences and brand loyalty.
- Trained and mentored new staff on operational procedures and customer engagement techniques.
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Contributed to team success by consistently meeting or exceeding performance goals.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
Daycare Assistant
Dysart Unified School District
Surprise, AZ
05.2019 - 07.2019
- Assisted with daily classroom activities and facilitated engaging learning experiences for children.
- Supported classroom management by implementing behavioral guidelines and reinforcing positive interactions among students.
- Collaborated with teachers to create age-appropriate lesson plans and educational materials for diverse learners.
- Monitored approximately 15 children's safety and well-being during indoor and outdoor activities, ensuring a secure environment.
Education
No Degree - Nursing
Northern Arizona University
Flagstaff, AZ05.2030
High School Diploma -
Willow Canyon High School
Surprise, AZ05.2021
Skills
- Leadership and team building
- Training and coaching
- Customer relations
- Administrative skills
- Sales expertise
- Problem resolution
Certification
- Certified Physical Therapy Technician, West MEC - 2019-2020
Timeline
General Manager
Taco Bell
12.2023 - Current
Assistant General Manager
Taco Bell
10.2022 - 12.2023
Sales Associate
Hand and Stone Massage and Facial
08.2022 - 10.2022
Shift Lead
Taco Bell
05.2021 - 10.2022
Service Champion
Taco Bell
12.2019 - 05.2021
Daycare Assistant
Dysart Unified School District
05.2019 - 07.2019
No Degree - Nursing
Northern Arizona University
High School Diploma -
Willow Canyon High School