Destinee Arielle McCoy
Memphis,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Post Office Clerk
USA Labor
05.2023 - 01.2024
- Increased revenue through promotion of additional postal services to meet customer needs.
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Contributed to a positive work environment with proactive teamwork and open communication channels.
Customer Service Representative
Teleperformance
04.2022 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Created and maintained detailed database to develop promotional sales.
- Managed 20-30 calls and emails daily
Customer Care Representative
Alorica
08.2021 - 04.2022
- Trained new personnel regarding company operations, policies and services.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative
Sam's Club Distribution
02.2019 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Diploma -
Cordova High School
Memphis, TN05.2019
Skills
- Materials Transport
- Clerical Support
- Critical Thinking
- Professional telephone demeanor
- Strategic sales knowledge
- Problem-Solving
- Order documentation
- Appointment Scheduling
- Multitasking and Organization
- Understanding Customer Needs
Languages
English
Full Professional
Timeline
Post Office Clerk
USA Labor
05.2023 - 01.2024
Customer Service Representative
Teleperformance
04.2022 - 06.2023
Customer Care Representative
Alorica
08.2021 - 04.2022
Customer Service Representative
Sam's Club Distribution
02.2019 - 06.2021
High School Diploma -
Cordova High School
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