Destinee Smith
Houston,TX
Summary
Adaptable professional with experience supporting high-volume customer service environments across healthcare and retail call centers. Known for calm communication, detailed recordkeeping, and fast issue resolution. Ready to support compliant, member-focused service and efficient claims handling.
Overview
1
1
Language
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
Cigna
Houston, Texas
01.2025 - 04.2026
- Answered member calls about benefits, claims, and eligibility at Cigna.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Resolved account questions with empathy and clear healthcare policy language.
- Reviewed customer records using Cigna systems and call documentation tools.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Followed HIPAA rules while handling sensitive member health information.
- Ensured that proper follow up was completed after each interaction with a customer.
- Developed strategies for improving customer experience while maintaining compliance standards.
Call Center Representative
Teleperformance
Killeen, Texas
06.2022 - 04.2023
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Assisted guests with online order status, pickup, and delivery concerns.
- Maintained records of customer interactions, transactions, comments and complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Performed outbound calling campaigns to promote new products or services.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
Call Center Representative
Target
Arizona City, Arizona
03.2020 - 01.2022
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Assisted guests with service, order, and account inquiries, enhancing customer experience.
- Maintained composure during high-pressure situations, clear communication during high-volume guest calls and complaints.
- Addressed customer complaints promptly, contributing to overall customer satisfaction.
- Displayed professionalism in all customer interactions via phone and email, while fostering positive relationships.
- Recorded call notes in Target systems for follow-up and case review.
- Revised customer account details in management systems, addresses and contact information within call management databases.
- Directed complex issues to Target supervisors and support teams.
Education
High School Diploma -
Knowledge Empowerment Academy
Houston, TX06-2015
Some College (No Degree) - Health Human Resources
Ultimate Medical Academy
Clearwater, FL10-2026
Skills
- Claim support
- Claims management
- Benefits support
- Healthcare compliance
- HIPAA compliance
- Medical terminology
- Customer service
Languages
English
Professional
Timeline
Healthcare Customer Service Representative
Cigna
01.2025 - 04.2026
Call Center Representative
Teleperformance
06.2022 - 04.2023
Call Center Representative
Target
03.2020 - 01.2022
High School Diploma -
Knowledge Empowerment Academy
Some College (No Degree) - Health Human Resources
Ultimate Medical Academy