Destinee Townsend-Hagans
Brooklyn, New York, United States,NY
Summary
Goal-oriented individual with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue and improving buying experience. Skilled in building customer relationships and understanding customer needs. Consistently recognized for sales performance and excellence in customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Rite Aid
06.2021 - 08.2022
- Greeted 200+ daily customers
- Increased sales revenue by 30% by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
Sales Associate
Dollar Tree
04.2019 - 03.2020
- Helped customers complete purchases, locate items and join reward programs.
- Used POS system to process sales, returns, online orders and gift card activations.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Processed up to 100 daily transactions.
Aircraft Cleaner
JFK International Airport
02.2016 - 02.2019
- Documented completed work with logs of hours, supply use and notable incidents or findings.
- Safely used chemicals and other cleaning equipment.
- Accurately stocked aircraft inventory.
Camp Counselor
SYEP
01.2014 - 01.2015
- Showed an ability to work as a team when it came to sharing the workload
- Addressed concerns and promptly resolved disputes
- Attended staff meetings and relayed important information to campers
- Maintained time and attendance forms and inventory lists
- Assessed needs and interests of individuals and groups and planned activities around available equipment and facilities.
Education
HIGH SCHOOL DIPLOMA -
Brooklyn School for Music & Theatre
2015
Skills
- Troubleshooting
- Operating Systems
- Microsoft Office
- Technical support
- Email support
- Customer service
Certification
Google IT Support Professional Certificate; January 2023-Present
Timeline
Sales Associate
Rite Aid
06.2021 - 08.2022
Sales Associate
Dollar Tree
04.2019 - 03.2020
Aircraft Cleaner
JFK International Airport
02.2016 - 02.2019
Camp Counselor
SYEP
01.2014 - 01.2015
HIGH SCHOOL DIPLOMA -
Brooklyn School for Music & Theatre
Google IT Support Professional Certificate; January 2023-Present
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