Destiney Lakey
Dallas,TX
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Coordinator
Baker Brothers Plumbing, Air, & Electric
01.2020 - Current
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Developed and implemented training programs for service personnel to improve individual capabilities and enhance team performance.
- Assessed customer needs and developed solutions to meet needs.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
- Participated in meetings and discussions with internal executives to discuss performance and strategies for successful completion of service projects.
Esthetician
European Wax Center
05.2017 - 01.2020
- Fostered friendly, warm, and exceptional customer experience.
- Recommended retail products for at-home use.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales Representative
Print To Suit
02.2016 - 04.2017
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Generated new leads through networking and attending industry events.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Crandall High School
Crandall, TX05.2010
Skills
- Customer Expectations Management
- Family Service Plans
- MS Office Expertise
- Team Leadership
- Administrative Duties
- Records Preparation
- Back Office Operations
- Document Retrieval
- Customer and Client Relations
Certification
Dispatch for Dollars, Certain Path - 2022
Timeline
Service Coordinator
Baker Brothers Plumbing, Air, & Electric
01.2020 - Current
Esthetician
European Wax Center
05.2017 - 01.2020
Sales Representative
Print To Suit
02.2016 - 04.2017
Crandall High School
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