Juana Garcia
College Station,TX
Summary
Resourceful and personable Service Coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
13
13
years of professional experience
Work History
Service Coordinator
Amerigroup
2505 Highway 360 N. Grand Prairie, TX. 75050
11.2010 - Current
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
- Prepared reports on service performance metrics and key indicators for management review.
- Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
- Established and maintained service schedules for several projects to help plan organize workload.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
Education
Certification - Medical Assistant
Advanced Trades Institute
Hurst, TXSkills
- Computerized Maintenance Management
- Business Correspondence
- Develop Policies
- Spreadsheet Tracking
- Information Updates
- Accurate and Precise
- Mathematical Calculations
- Applicant Support and Service
- Client Advocacy
- Telephone Communication
- Administrative Duties
- Word Processing
- Demographics Information
- Coordinate Work
- Email Correspondence
- Ongoing Client Support
- Status Meetings
- Customer Expectations Management
- Assigning Cases
- Proficiency in Office Programs
- Program Follow-Up and Assessment
Languages
Spanish
Native or Bilingual
Timeline
Service Coordinator
Amerigroup
11.2010 - Current
Certification - Medical Assistant
Advanced Trades Institute