Destiney M. Hill
Pottstown,PA
Summary
Personable and detail-oriented individual with strong foundation in financial principles and excellent communication skills. Possesses solid understanding of banking procedures and expertise in customer service and financial analysis. Committed to providing exceptional service and contributing to financial success of clients.
Overview
28
28
years of professional experience
Work History
Banker
Citizens Bank
08.2007 - Current
- Oversee the daily operations of the bank, encompassing sales management, ATM maintenance, and customer service.
- Facilitate sustainable and organic growth for the branch by guiding both bankers and customers effectively.
- Manage the comprehensive reporting process to ensure budget adherence, operational efficiency, and overall effectiveness of the branch.
- Ensure compliance with internal and external regulations by meticulously reviewing all opened accounts and preparing the branch for both internal and external audits.
- Explore a comprehensive range of products and services, including personal and business accounts, lending options, investment referrals, and new capital opportunities.
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Engage in community investment initiatives, provide financial literacy education, and facilitate money management and debt programs for individuals.
- Develop connections with new clients and implement innovative marketing strategies to boost revenue, ensuring the branch surpasses performance and sales targets.
- Demonstrated a consistent track record of meeting or exceeding quota expectations over four consecutive years, culminating in the achievement of 130% of the quota for 2024.
- Recipient of the Credo Award in 2024 for exemplary customer service.
- Honored with the "Moments that Matter" award for both 2023 and 2024, recognizing one banker in each branch who significantly impacts customers in a meaningful and holistic manner.
Store Manager
Men’s Wearhouse
09.2004 - 08.2007
- Directed the operations of a revenue-centric retail establishment generating $3 million in annual revenue, successfully driving a sales increase of $1.5 million over a two-year period.
- Mentored, motivated, and trained both new hires and existing staff on company policies and advanced sales techniques to enhance team performance.
- Developed and implemented strategic in-store sales promotions aimed at increasing revenue and fostering customer loyalty.
- Managed inventory control, cash handling procedures, and the operational protocols for store openings and closings.
- Oversaw daily operations to ensure efficient store functionality while upholding a clean and safe environment for customers and employees alike.
Data Analyst
Towers Perrin
10.2003 - 09.2004
- Conducted comprehensive benefits research as a key member of the research and data analysis team.
- Developed customized research methodologies for clients, and skillfully analyzed, interpreted, and synthesized findings into detailed reports.
- Oversaw the management and processing of client eligibility and billing documentation with precision.
- Collaborated effectively on various team projects, consistently adhering to stringent protocols and deadlines.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
Technical Support Representative
Orbacom Systems, Inc
04.1997 - 10.2003
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.Accountable for assisting customers by effectively addressing and resolving technical inquiries and challenges associated with the company's products.
- Created comprehensive documentation to track, monitor, and manage all emergency dispatch and communication equipment utilized by FEMA, government agencies, and law enforcement departments.
- Contributed significantly to the development and implementation of ISO 9000 policies and procedures across the organization.
Education
Bachelor of Science - Business Administration (Sales & Marketing)
DeVry University
Fort Washington, PA06.2011
Skills
- Customer service
- Cash handling
- Creative thinking
- Cash management
- Cross-selling expertise
- Relationship building
- Customer Service-oriented
- Retail
- Merchandising
- Leadership
- Customer Satisfation
- Marketing
Professional Development
06/26/11, DeVry University, Fort Washington, PA, Bachelor of Science in Business Administration (Sales & Marketing)
Affiliations
- Brave little Hearts for Michael & Friends
- Victory Church
Timeline
Banker
Citizens Bank
08.2007 - Current
Store Manager
Men’s Wearhouse
09.2004 - 08.2007
Data Analyst
Towers Perrin
10.2003 - 09.2004
Technical Support Representative
Orbacom Systems, Inc
04.1997 - 10.2003
Bachelor of Science - Business Administration (Sales & Marketing)
DeVry University
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