OKSANA MOMOT
Brooklyn,NY
Summary
Results driven Bank Manager with over 20 years of progressive banking experience, including leadership of branch operations, team development, sales growth, and regulatory compliance. Demonstrated success in driving deposit growth, expanding business banking relationships, improving customer satisfaction, and delivering consistent operational excellence. Trusted leader known for building high performing teams, strengthening client relationships, and ensuring full adherence to all regulatory, audit, and risk management standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Branch Manager / Assistant Vice President
Citizens Bank
01.2022 - Current
- Lead full branch operations with accountability for sales performance, deposit growth, customer experience, and compliance
- Drove balance growth of over $30 million through disciplined sales execution and relationship management
- Generate over $3 million in Home Equity Line of Credit production
- Maintain customer satisfaction scores of 88+ through consistent service excellence and issue resolution
- Successfully achieve satisfactory outcomes on all internal and external audits
- Coach and develop branch staff to meet or exceed branch level sales and service goals
- Build and deepen relationships with small and mid sized business clients, identifying lending opportunities
- Resolve escalated customer issues to protect retention and long term relationship value
Branch Manager / Vice President
TD Bank
01.2022 - 09.2022
- Accountable for branch performance, net portfolio growth, and new business development
- Expanded business banking relationships through lending and merchant service referrals
- Utilized Salesforce CRM to manage appointments, pipeline activity, and performance tracking
- Led hiring, onboarding, training, and performance management
- Delivered financial guidance across consumer and business products
- Ensured execution of policies, procedures, and compliance standards
Sales and Service Manager
TD Bank
06.2010 - 01.2022
Branch Sales and Service Manager
Valley National Bank
11.2007 - 02.2010
Education
Bachelor of Science - Engineering And Design
Kyiv National University Of Technologies And Desig
Kyiv, Ukraine06.1985
Skills
- Branch Operations & Performance Management
- Business Relationship Development (SMB)
- Deposit & Net Portfolio Growth
- Business Lending & Credit Referrals
- Salesforce CRM & Pipeline Management
- Team Leadership, Hiring & Coaching
- Sales Strategy & Execution
- Client Retention & Escalation Resolution
- Compliance, KYC, AML & Risk Management
Certification
- Licensed New York State Notary Public
- TD Bank WOW Star Nominee – Assistant Manager of the Year (Metro NY, 2018)
LANGUAGES
Russian (Fluent)
Ukrainian (Conversational)
Timeline
Branch Manager / Assistant Vice President
Citizens Bank
01.2022 - Current
Branch Manager / Vice President
TD Bank
01.2022 - 09.2022
Sales and Service Manager
TD Bank
06.2010 - 01.2022
Branch Sales and Service Manager
Valley National Bank
11.2007 - 02.2010
Bachelor of Science - Engineering And Design
Kyiv National University Of Technologies And Desig