Destini Brown
Atlanta
Summary
Highly motivated and customer-oriented professional seeking a challenging customer service role where I can utilize my excellent communication skills and problem-solving abilities to provide exceptional service and enhance customer satisfaction.
Overview
5
5
years of professional experience
Work History
Claims Adjuster
Statefarm Insurance Company
Atlanta
12.2023 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers.
- Examined claims and determined fair settlement amounts.
- Maintained compliance with state regulatory requirements.
- Investigated complex insurance claims and analyzed evidence.
- Prepared summaries of damages and coverage.
- Provided support during emotionally difficult situations for policyholders.
- Achieved high customer satisfaction ratings through clear, timely communication.
- Reviewed police reports, medical records, and physical property damage.
- Conducted interviews with witnesses and claimants.
Technical Support Representative
Apple Tech Support
Atlanta
06.2021 - 08.2023
- Responded to customer inquiries with clear, concise information.
- Resolved technical issues and ensured customer satisfaction.
- Managed high volume of incoming calls professionally.
- Collaborated with cross-functional teams for timely issue resolution.
- Used CRM tools to document interactions accurately.
- Helped achieve departmental goals through teamwork.
Guest Services Agent
Hotel Duval, Autograph Collection
Tallahassee
01.2020 - 05.2021
- Delivered outstanding customer service and resolved guest complaints.
- Assisted customers in-person and over the phone in a professional manner.
- Handled escalated issues with tact and diplomacy.
- Boosted customer satisfaction by innovating new solutions.
- Entered data into the SynXis system accurately.
- Verified data accuracy for payments, reservations, and account info.
Education
High School Diploma -
Crossroad Academy Charter School
Quincy, FL01.2021
Associate of Arts -
Tallahassee State College
Tallahassee, FLSkills
- Excellent verbal and written communication
- Strong problem-solving abilities
- Ability to remain calm and composed in stressful situations
- Proficient in customer relationship management (CRM) software
- Exceptional time management and organizational skills
- Team collaboration
- Advanced computer skills
- Customer service
- Attention to detail
- Multitasking and organization
- Empathy and patience
- Data entry
Timeline
Claims Adjuster
Statefarm Insurance Company
12.2023 - Current
Technical Support Representative
Apple Tech Support
06.2021 - 08.2023
Guest Services Agent
Hotel Duval, Autograph Collection
01.2020 - 05.2021
High School Diploma -
Crossroad Academy Charter School
Associate of Arts -
Tallahassee State College