Chyna Preston
Mount Laurel,NJ
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Claims Adjuster
Enlyte
Egg Harbor, NJ
01.2024 - Current
- Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
- Maintained detailed documentation regarding all activities related to each claim file.
- Participated in continuing education courses related to best practices in handling bodily injury claims.
- Prepared detailed reports on investigation findings and claim status for internal use.
Liability Claims Examiner
GEICO, Government Employees Insurance
Marlton, NJ
10.2021 - 01.2024
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Reviewed claims to ensure accuracy, resulting in multiple claim reductions.
- Completed required investigations on referred files within established timeframes.
- Called insurance companies to find pertinent information regarding policies and payment benefits.
- Paid and processed claims within designated authority level.
- Conducted daily reviews on claim files and verified sending of status letters to policyholders.
- Analyzed and audited open claims to calculate additional payments owed.
- Communicated with personnel and legal counsel on claims involving litigation.
- Consulted accountants, engineers, lawyers and physicians when needed.
Financial Analyst
TD Bank
Mount Laurel , NJ
01.2018 - 08.2021
- Monitored reports to identify claims issues and worked with adjusters to resolve problems.
- Investigated and analyzed requirements to improve timeliness of reports to customers.
- Tracked and reported on patterns of claims and repeat offenders to help eliminate system abuse.
- Promoted agency products to customers in person, by telephone and in writing.
- Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
- Analyzed financial data to identify trends, patterns and strategies.
- Analyzed complex financial information to offer recommendations to management, driving decision-making.
- Assisted senior management maintain profitability by analyzing portfolios and implementing strategies and techniques.
- Utilized statistical, economic and financial principles and techniques to prepare reports and other requests.
- Reviewed costs, expenses and revenues associated with construction projects.
- Verified documented and requested disbursements to facilitate payments.
- Worked cross-functionally with internal departments to align and validate data inputs.
- Presented plans to client with smooth and professional presentations to enhance buy-in chance and promote collaboration.
- Created detailed technical reports highlighting findings to diverse stakeholders.
- Guided stakeholder strategies with financial advice.
- Developed comprehensive company valuations to inform investment decisions.
Congressional Intern
Congressman Nor cross
Cherry Hill, NJ
02.2021 - 06.2021
- Drafted memos and other written documents.
- Performed clerical duties through phone answering, mail distribution and database updating.
- Provided administrative assistance by returning phone calls, answering emails and putting together mail distribution lists.
- Completed tasks ahead of deadlines and devised new methods that streamlined administrative processes.
- Solicited federal funding for local projects and programs.
- Wrote legislation and amendments, set policies and oversaw budgets.
Bank
Banking specialist
Mount Laurel, NJ
01.2017 - 01.2018
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Mentored and trained new hire employees in resolving complex liability disputes and policy analysis.
- Investigated and analyzed requirements to improve timeliness of reports to customers.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Reviewed documentation and accounts to gain full picture.
Crew Member
McDonald's
Mount Laurel, NJ
08.2015 - 01.2017
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Collaborated with craft teams to complete large-scale construction projects.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Drove team success by completing assigned task quickly and accurately.
- Answered customer questions and took orders.
- Verified orders and bagged items for easy transport.
- Maintained order of customer and crew member work areas.
Crew Member
Johnson’s Farm
Mount Laurel, NJ
06.2014 - 08.2015
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Drove team success by completing assigned task quickly and accurately.
- Restocked supplies, removed trash and cleaned areas.
- Answered customer questions and took orders.
- Totaled bills, accepted payments and returned change.
- Collaborated with craft teams to complete large-scale construction projects.
- Maintained order of customer and crew member work areas.
- Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
Volunteer Day Care Worker
Cathedral of Love Church
Willingboro, NJ
06.2013 - 09.2013
- Enforced rules to teach good manners and maintain safe environment.
- Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
- Secured indoor and outdoor premises to protect children.
- Read aloud and played alphabet games to encourage early literacy.
- Implemented warning and timeout strategies to encourage good behavior.
- Balanced schedules to promote optimal rest, play and educational periods.
- Tidied up, washed hands and assisted children in bathroom.
- Introduced learning activities and imaginative play materials for children to explore and manipulate.
- Developed and implemented age-appropriate lesson plans.
- Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
- Improved behavior by employing positive management strategies.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Assisted children in development of social, communication and problem-solving skills.
- Sanitized high-touch surfaces, including toys and tables to maintain clean, safe environment.
- Conducted reading classes for children to build foundational knowledge.
- Recorded behavior, food and medication dispensing information.
- Identified symptoms of emotional and developmental issues and alerted parents or guardians.
Education
Bachelor of Arts - Law & Justice, Minor in Psychology
Rowan University
Glassboro, NJ05-2025
Some College (No Degree) - Criminal Justice
Rowan of Burlington County College
Mount laurel , NJSkills
- Account coding specialist
- Cash dispenser operation
- Excellent verbal communication skills and interpersonal skills
- Written communication skills
- Excellent problem solving skills
- History with handling confidential information
- Banking and contact center experience
- Approachable
- Practiced knowledge of bank security systems
- Strong work ethic
- Exceptional customer service
- Reliable
- Liability Determination
- Critical Thinking
- Team Collaboration
- Claim Form Analysis
- Decision Making
- Negotiation Skills
- Budget Management
- Sales Strategies Implementation
- Account Management
- Proficiency in Microsoft Word, Excel & Power Point
- Report writing
- Behavior improvement plans (BIP)
- Mandatory reporting procedures
- Child development
Timeline
Claims Adjuster
Enlyte
01.2024 - Current
Liability Claims Examiner
GEICO, Government Employees Insurance
10.2021 - 01.2024
Congressional Intern
Congressman Nor cross
02.2021 - 06.2021
Financial Analyst
TD Bank
01.2018 - 08.2021
Bank
Banking specialist
01.2017 - 01.2018
Crew Member
McDonald's
08.2015 - 01.2017
Crew Member
Johnson’s Farm
06.2014 - 08.2015
Volunteer Day Care Worker
Cathedral of Love Church
06.2013 - 09.2013
Bachelor of Arts - Law & Justice, Minor in Psychology
Rowan University
Some College (No Degree) - Criminal Justice
Rowan of Burlington County College
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