Shelby Burke
Elliott,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level human resources position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Claims Adjuster
State Farm
Bloomington, IL
10.2022 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
Auto Claims Adjuster
State Farm
Bloomington, IL
09.2021 - 03.2023
- Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies when necessary.
- Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
- Ensured regulatory compliance in all aspects of the auto claims process by staying up-to-date on industry laws and regulations.
Customer Care Representative
Gibson Area Hospital And Health Services
Gibson City, IL
08.2020 - 09.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
Teller
Illinois National Bank
Champaign, IL
12.2019 - 06.2020
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Staffing Supervisor
American Eagle Outfitters, Inc
Champaign, IL
04.2017 - 12.2019
- Enhanced employee retention by implementing effective onboarding processes and providing ongoing support.
- Streamlined recruitment efforts for better efficiency, reducing time to fill open positions.
- Developed strong relationships with clients by maintaining consistent communication and addressing concerns promptly.
- Managed a team of recruiters, providing guidance and monitoring performance to achieve company goals.
- Ensured compliance with employment laws and regulations through diligent documentation and record-keeping practices.
- Collaborated with department managers to identify staffing needs and develop appropriate recruiting strategies.
Education
High School Diploma -
05.2016
Skills
- Insurance Policy Coverage Knowledge
- Familiar With Fraud Statutes
- Automobile Claims Specialist
- Claims Processing
- Customer Service
- Casualty and Property Loss
- CCC Reports
- Regulatory Compliance
- Data Analysis
- Sales Background
- Advanced Oral and Written Communication Skills
- Record Preparation
- Database Management
- Advanced Computer Skills
- Medical Coding
- Coverage Assessments
- Time Management
- Attention to Detail
- Quality Control
- Organizational Skills
Certification
Insurance Adjusters License in 12 states
Timeline
Claims Adjuster - State Farm
10.2022 - Current
Auto Claims Adjuster - State Farm
09.2021 - 03.2023
Customer Care Representative - Gibson Area Hospital And Health Services
08.2020 - 09.2021
Teller - Illinois National Bank
12.2019 - 06.2020
Staffing Supervisor - American Eagle Outfitters, Inc
04.2017 - 12.2019
Gibson City Melvin Sibley High School - High School Diploma,