Kelly McDaniel
Henderson,NV
Summary
Organized and detail-oriented Claims Adjuster, dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
1820
1820
years of professional experience
Work History
Claims Adjuster
Progressive Claims Office
06.2017 - Current
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Answered customer questions regarding deductibles.
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
- Maintained suspicious claims database and prepared reports for supervisors.
- Directed claims negotiations within allowable limit of $100,000 and supported successful litigations for advanced issues.
Customer Success Manager
ChartRequest
09.205 - 09.2017
- Recruited, hired, trained, and oversaw daily operations for staff of 10-15 employees from 2016-Current
- Established standards for selection, promotion, and termination of staff
- Routinely worked on various leadership tasks and collaborated with product development team to identify, suggest new technologies and tools for enhancing product value and increasing team productivity
- Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data
- Built and maintained client relationships by acting as liaison between support and sales teams resolve problems and provide ongoing support.
Client Success Associate
ChartRequest
09.2015 - 05.2016
- Received and processed medical records requests
- Answered customer telephone calls promptly and in an appropriate manner
- Outlined the appropriate process and procedures necessary to fulfill and complete inquiries
- Assisted with clerical duties, file organization and research and development.
Daisy Award Volunteer
Piedmont Newnan Hospital
05.2015 - 04.2016
- Assist with clerical duties for Daisy Awards Program
- Helped plan, organize, and set up Daisy awards ceremonies and luncheons for nurses
- Entered numerical data into databases in a timely and accurate manner.
Education
Bachelor of Science - HealthCare Management
Walden University
Minneapolis, MN05.2015
Skills
- Automobile Claims Specialist
- Legal Proceedings Knowledge
- Insurance Policy Coverage Knowledge
- NV and NM State Claims Adjuster License
- Medical Coding
- Caseload Management
- Customer Service
- Coaching and Mentoring
- Litigation Support
Accomplishments
- Collaborated with team of 60 in the development of young business professionals.
Additional Information
Detail-oriented Certified Paralegal with a demonstrated commitment to excellence, ethical processing and client confidentiality.
Affiliations
- Toastmastes
- Young Business Professionals
- Dress for Sucess
- CASA Volunteer and Peer Coordinator
Timeline
Claims Adjuster
Progressive Claims Office
06.2017 - Current
Client Success Associate
ChartRequest
09.2015 - 05.2016
Daisy Award Volunteer
Piedmont Newnan Hospital
05.2015 - 04.2016
Bachelor of Science - HealthCare Management
Walden University
Customer Success Manager
ChartRequest
09.205 - 09.2017