Destini Bryant
Grand Prairie
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and the ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Velera
05.2024 - Current
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Answered, screened, and processed a high volume of calls daily with a call management system and web-based communications.
- Engaged in conversation with customers to understand their needs, resolve issues, and answer product questions.
- Navigated through computer systems to review information, and respond appropriately to callers.
- Assisted customers with collecting deposits and payments, and arranged for billing.
General Warehouse Associate
Amazon
08.2022 - 03.2024
- Assisted in the packaging and labeling of products for shipment.
- Loaded and unloaded trucks with pallet jacks or forklifts.
- Kept shelves, workstations, and pallet areas neat and tidy to maintain a safe work environment.
Sales Associates
Walmart
07.2018 - 09.2021
- Greeted customers and provided exceptional customer service.
- Unboxed new merchandise and restocked shelves in appealing, organized arrangements to promote items.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed positive relationships with customers through friendly interactions.
Manager
Golden Chick
10.2017 - 11.2018
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Completed thorough opening, closing, and shift-change functions to maintain daily operational standards.
- Enhanced team member performance through strategic and tactical approaches, motivational coaching, and training.
Education
High School Diploma -
Mesquite High School
Mesquite, TX06.2018
Cosmetology -
Poteet High School
Mesquite, TX05-2018
Skills
- Customer service
- Problem resolution
- Data entry
- Call center experience
- Banking operations support
- Scheduling
- Microsoft Excel
- Effective communication
- Management
Timeline
Customer Service Representative
Velera
05.2024 - Current
General Warehouse Associate
Amazon
08.2022 - 03.2024
Sales Associates
Walmart
07.2018 - 09.2021
Manager
Golden Chick
10.2017 - 11.2018
High School Diploma -
Mesquite High School
Cosmetology -
Poteet High School
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