Overview
Work History
Education
Skills
Timeline
Generic

Destini Cathey

Senatobia,MS

Overview

4
4
years of professional experience

Work History

MSS Tier 1 Advisor

Concentrix
10.2022 - Current
  • Facilitated the processing of over 50 refunds daily, ensuring timely and accurate transactions.
  • Provided detailed product information, resulting in a 90% increase in customer understanding and satisfaction.
  • Efficiently tracked order updates, reducing follow-up inquiries by 85%

Customer Service Representative

Amazon
Senatobia, MS
12.2021 - 10.2022
  • Delivered exceptional customer service to over 100 clients daily, maintaining a 95% customer satisfaction rate.
  • Efficiently managed high-volume phone and computer interactions, resolving over 100 customer issues per shift.
  • Demonstrated strong listening and comprehension skills, leading to an 85% reduction in call handling time.

Picker

Future Electronics
Southaven, MS
05.2020 - 12.2021
  • Received and processed customer orders for merchandise in a timely manner.
  • Utilized RF scanners to scan products accurately and efficiently.

Education

Associate of Arts - Physical Therapy

East Central Community College
Decatur, MS
04-2020

High School Diploma -

Senatobia Jr Sr High School
Senatobia, MS
05-2018

Skills

  • Client Central
  • Communication
  • Microsoft Excel
  • Microsoft Word
  • Active Listening
  • Cycle counting
  • Material Handling

Timeline

MSS Tier 1 Advisor

Concentrix
10.2022 - Current

Customer Service Representative

Amazon
12.2021 - 10.2022

Picker

Future Electronics
05.2020 - 12.2021

Associate of Arts - Physical Therapy

East Central Community College

High School Diploma -

Senatobia Jr Sr High School
Destini Cathey