Destini Cathey
Senatobia,MS
Overview
4
4
years of professional experience
Work History
MSS Tier 1 Advisor
Concentrix
10.2022 - Current
- Facilitated the processing of over 50 refunds daily, ensuring timely and accurate transactions.
- Provided detailed product information, resulting in a 90% increase in customer understanding and satisfaction.
- Efficiently tracked order updates, reducing follow-up inquiries by 85%
Customer Service Representative
Amazon
Senatobia, MS
12.2021 - 10.2022
- Delivered exceptional customer service to over 100 clients daily, maintaining a 95% customer satisfaction rate.
- Efficiently managed high-volume phone and computer interactions, resolving over 100 customer issues per shift.
- Demonstrated strong listening and comprehension skills, leading to an 85% reduction in call handling time.
Picker
Future Electronics
Southaven, MS
05.2020 - 12.2021
- Received and processed customer orders for merchandise in a timely manner.
- Utilized RF scanners to scan products accurately and efficiently.
Education
Associate of Arts - Physical Therapy
East Central Community College
Decatur, MS04-2020
High School Diploma -
Senatobia Jr Sr High School
Senatobia, MS05-2018
Skills
- Client Central
- Communication
- Microsoft Excel
- Microsoft Word
- Active Listening
- Cycle counting
- Material Handling
Timeline
MSS Tier 1 Advisor
Concentrix
10.2022 - Current
Customer Service Representative
Amazon
12.2021 - 10.2022
Picker
Future Electronics
05.2020 - 12.2021
Associate of Arts - Physical Therapy
East Central Community College
High School Diploma -
Senatobia Jr Sr High School