Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Destini Felix

Brooklyn

Summary

Proactive hard working/student with knowledge of asset management, asset workout/recovery and building code compliance. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised for communication by my peers, I can be relied upon to help your team achieve its goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Benefit & Leasing Specialist / TEMP Property Mang.

Postgraduate Center for Mental Health
05.2023 - Current
  • Assisted tenants / employees with complex benefits issues, resolving concerns in a professional manner.
  • Managed complex benefits administration tasks, such as SSI applications, OSD's, ensuring timely and accurate processing of claims and enrollments.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed and processed leases.

Patient Coordinator

Mount Sinai Hospital
06.2022 - 05.2023
  • Registered incoming patients, collecting necessary information via intake forms; managed patient data and updated patient records
  • Answered and placed telephone calls using a multi-line system, always maintaining a friendly and professional demeanor
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.

Community Health Outreach Worker

Argus Community
06.2021 - 05.2022
  • Conducted one-on-one interviews with clients to determine their needs and gauge progress
  • Assisted and educated at-risk families and individuals, helping them explore and benefit from community resources, including educational opportunities, addiction programs, affordable housing, healthcare, and nutrition
  • Assisted clients in navigating complex healthcare systems, simplifying processes and increasing access to necessary care.
  • Enhanced community health by conducting comprehensive assessments and identifying areas of improvement.

Property Manager

Public Storage
06.2018 - 04.2021
  • Motivated, engaged and coached a team of 15 specialists to effectively market, lease and operate at levels
  • Managed daily administrative tasks, including tenant relations and rent collections
  • Provided customer service support by responding promptly to inquiries or requests from tenants
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Education

Associate - Human Services

Borough of Manhattan Community College
New York, NY
08-2026

HIGH SCHOOL DIPLOMA -

Bronx Leadership Academy 2
01.2006

Skills

  • Lease renewals
  • Record keeping
  • Follow-up skills
  • Team collaboration
  • Customer service expertise

Certification

  • CPR/ AED/ First-Aid
  • LIHTC Certified

Languages

Spanish
Native or Bilingual

Timeline

Benefit & Leasing Specialist / TEMP Property Mang.

Postgraduate Center for Mental Health
05.2023 - Current

Patient Coordinator

Mount Sinai Hospital
06.2022 - 05.2023

Community Health Outreach Worker

Argus Community
06.2021 - 05.2022

Property Manager

Public Storage
06.2018 - 04.2021

HIGH SCHOOL DIPLOMA -

Bronx Leadership Academy 2

Associate - Human Services

Borough of Manhattan Community College

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Destini Felix