Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Destini Jones

Rochester

Summary


Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

4
4
years of professional experience

Work History

Manager

CAVA
03.2024 - 09.2024
  • My position was to make sure my team has everything prepped for the line by 10:30 so I can have a testing plate before we open the restaurant
  • Help with anything extra that is needed in order to complete paper.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Team Lead

Bojangles' Famous Chicken 'n Biscuits
08.2023 - 01.2024
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Worked different stations to provide optimal coverage and meet production goals.

Dispatcher/Lead Transporter

Prospect Airport Services
05.2020 - 07.2023
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Transported passengers/ unaccompanied minor's to and from designated gates/baggage claims
  • Assisted in resolving customer complaints and grievances.

Education

High School Diploma -

Winfree Academy Charter School
Lewisville, TX
04-2022

Skills

  • Customer Service
  • Time management
  • Decision-making
  • Team leadership
  • Task delegation
  • Beauty product Knowledge
  • Interpersonal Communication
  • Multitasking
  • Technical Abiliteis
  • Organizational skills
  • Excellent communication
  • Attention to detail
  • Adaptability and flexibility
  • Positive attitude
  • Computer skills

Personal Information

Authorized To Work: US for any employer

Timeline

Manager

CAVA
03.2024 - 09.2024

Team Lead

Bojangles' Famous Chicken 'n Biscuits
08.2023 - 01.2024

Dispatcher/Lead Transporter

Prospect Airport Services
05.2020 - 07.2023

High School Diploma -

Winfree Academy Charter School

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Destini Jones