Destini Koonce
Saint Louis,MO
Summary
Dedicated Pharmacy Technician at Walgreens with expertise in inventory management and patient confidentiality. Proven ability to enhance workflow and provide exceptional customer service, ensuring accurate medication dispensing. Strong communication skills and attention to detail foster positive patient relationships and contribute to a compliant and efficient pharmacy environment.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
04.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Patient Care Technician
DaVita
01.2023 - 03.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Stocker
Target
06.2022 - 12.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
Cashier
Schnucks
02.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Ritenour High School
Saint Ann, MOSkills
- Inventory management
- Patient confidentiality
- HIPAA compliance
- Customer service
- Patient care
- Attention to detail
Certification
Pharmacy technician
Timeline
Pharmacy Technician
Walgreens
04.2024 - Current
Patient Care Technician
DaVita
01.2023 - 03.2024
Stocker
Target
06.2022 - 12.2023
Cashier
Schnucks
02.2021 - 05.2022
Ritenour High School