Destini Miller
Jacksonville,FL
Summary
Accomplished Adoption Counselor at the Jacksonville Humane Society, adept in matching pets with families, enhancing community engagement, and streamlining adoption processes. Expert in leveraging community resources and administrative skills to exceed organizational goals, showcasing a commitment to both animal welfare and operational excellence.
Overview
2
2
years of professional experience
Work History
Adoption Counselor
Jacksonville Humane Society
10.2023 - Current
- Assisted in matching dogs and cats with suitable adoptive families through careful evaluation of needs and preferences.
- Collaborated with multidisciplinary teams to ensure an animal's best interests were met throughout the adoption process.
- Participated in offsite events to educate the public about the benefits of adopting animals from foster care systems.
- Connected adoptive families with relevant community resources for additional support, such as animal training programs and financial assistance opportunities.
- Maintained accurate records for each adopter, ensuring compliance with company regulations.
Benefits Specialist
Lincoln Financial
04.2023 - 10.2023
- Received first notice of patient leave-of-absence (LOA), short-term disability (STD), or long-term disability (LTD).
- Maintained confidentiality of patient finances, records, and health statuses.
- Managed a high volume of incoming calls from policyholders, demonstrating excellent communication skills and empathy during stressful situations.
- Reduced claim resolution time by effectively coordinating with various departments for prompt information gathering.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Recruiting Assistant
UChain Inc.
04.2022 - 04.2023
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Created and uploaded employment postings on Indeed and Paycor.
- Updated candidate profiles using ADP.
- Operated and maintained applicant tracking and candidate management systems for over 75 new-hires.
- Assisted with background checks and verification of licenses.
- Supported diversity initiatives by sourcing candidates from underrepresented groups, fostering an inclusive workplace environment.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
Education
Bachelor of Arts - English
University of Florida
Gainesville, FL12.2020
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL05.2017
Skills
Interpersonal abilities
Multicultural Sensitivity
Community Resources
Case Management
Client Interviewing
Administrative Skills
Computer Literacy
Content Writing
Timeline
Adoption Counselor
Jacksonville Humane Society
10.2023 - Current
Benefits Specialist
Lincoln Financial
04.2023 - 10.2023
Recruiting Assistant
UChain Inc.
04.2022 - 04.2023
Bachelor of Arts - English
University of Florida
Associate of Arts -
Florida State College At Jacksonville
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