Destini Nicholas
Northport,AL
Summary
Well-qualified medical professional with experience triaging patients, capturing information. Excellent communication, prioritization and multitasking abilities with sound judgment and compassionate nature.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/ Marketing
Pure Silk Fabarics
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
LPN- Phone Nurse
Tuscaloosa Pediatrics
12.2021 - Current
- Maintained patient satisfaction with forward-thinking strategies focused on addressing patient needs and resolving concerns.
- Answered constant flow of 50+ patient calls with minimal wait times.
- Offered advice and assistance to patients, paying attention to special needs or wants.
- Developed community reputation through commitment to patient satisfaction and strong client relationships.
- Experience with various EHR systems
LPN- Floor Nurse
Tuscaloosa Pediatrics
12.2019 - Current
- Helped young patients feel comfortable with procedures and immunizations.
- Cultivated rapport with patients and caregivers, utilizing proactive communication with parents and children.
- Updated patients' charts in electronic medical records with encounter information, prescriber notes and orders.
Patient Care Coordinator
Medcenter
03.2016 - 12.2019
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Read, communicated, recalled and analyzed information and guidelines.
Education
LPN - Nursing
Shelton State Community College
Tuscaloosa, AL06.2019
Skills
- Problem Research and Resolution
- Telephone Etiquette
- Medical Documentation
- HIPAA Compliance
- EMR / EHR
- Documenting intake
- Patient relationship building
Timeline
Customer Service Representative/ Marketing
Pure Silk Fabarics
09.2022 - Current
LPN- Phone Nurse
Tuscaloosa Pediatrics
12.2021 - Current
LPN- Floor Nurse
Tuscaloosa Pediatrics
12.2019 - Current
Patient Care Coordinator
Medcenter
03.2016 - 12.2019
LPN - Nursing
Shelton State Community College