Destini Noel
Lafayette,United States
Summary
Proven Federal Immigration Correctional Officer with a strong background in facility security and inmate supervision, adept at maintaining high safety standards at The GEO Group. Skilled in customer complaint resolution, I bring a record of ensuring compliance and resolving conflicts with professionalism. Expert in policy enforcement, I excel in high-stress environments. I am skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
8
8
years of professional experience
Work History
Immigration Correctional Officer
The GEO Group
Basile, United States
11.2021 - Current
- Demonstrated ability to handle difficult inmates in a professional and effective manner
- Maintained order within the facility by conducting searches, shakedowns, head counts and pat downs as necessary
- Administered daily counts of inmates and documented for recordkeeping
- Performed observation duties in housing units to ensure compliance with rules and regulations
- Searched cells or living quarters for contraband and unapproved items
- Participated in regular training sessions to stay up-to-date on changes in correctional policies and procedures
Customer Service Representative
Webhelp
, Work From Home
07.2021 - 10.2021
- Leverage customer feedback to identify opportunities for process improvements and enhanced service delivery, ultimately leading to increased customer satisfaction and loyalty
- Implement innovative customer service strategies to enhance customer satisfaction and retention
- Analyze call center metrics and data to identify trends and patterns, providing insights that can drive operational efficiency and customer satisfaction improvements
- Develop and maintain a comprehensive knowledge base of frequently asked questions and common issues to enable Customer Service Representatives to provide quick and accurate responses, improving efficiency and customer satisfaction
- Utilize emerging technologies and automation tools to streamline customer service processes, improve response times, and optimize resource allocation, positioning the company as a leader in efficiency and innovation within the customer service industry
Call Center Customer Service Representative
Home Furniture Company
Lafayette, United States
12.2020 - 06.2021
- Contributed to company achieving and holding industry-leading customer service ratings
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Answered up to 30 incoming calls in busy, fast-paced global call center
- Entered customer interaction details in Storis to track requests, document problems and record solutions offered
- Resolved customer complaints and addressed emergency requests and needs
- Mail out parts to customer's home when received to warehouse for a technician to go install
- Track packages on a daily until it successfully reaches location
- Collaborate with the sales team to identify opportunities to upsell furniture products during customer interactions, contributing to increased revenue and customer satisfaction for the Home Furniture Company Distribution Center
Online Grocery Shopper
Walmart
Breaux Bridge, United States
02.2020 - 08.2020
- Consistently met deadlines and quality goals for accuracy and timeliness
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Worked productively with customers to meet order requirements and service expectations
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy
- Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers
- Loaded and unloaded orders at customer's homes or locations
- Reviews orders prior to pick up for accuracy and purchase-by dates
- Utilize data analytics to identify trends and optimize the online grocery shopping experience, including personalized recommendations based on customer preferences and shopping habits, to increase customer satisfaction and retention for Walmart
Cashier
Shoprite
Lafayette, United States
10.2016 - 08.2020
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
Receptionist
Giles Nissan Of Opelousas
Opelousas, United States
02.2019 - 08.2019
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Routed incoming mail and messages to relevant personnel without delay
Education
Certificate of Training - Dental Assisting
Unitech Training Academy
Lafayette, LA02.2017
High School Diploma -
Breaux Bridge High School
Breaux Bridge, LA08.2016
Skills
- Shipping and Receiving
- Invoicing
- Scheduling
- Invoice Processing
- Cleaning
- Customer Complaint Resolution
- New Product Information
- Product Knowledge
- Insurance Knowledge
- Technical Support
- Billing Inquiries
- Account Closing
- Product Location
- Policy Enforcement
- Inmate Supervision
- Facility Security
- Prisoner Transport
- Stress Tolerance
Timeline
Immigration Correctional Officer
The GEO Group
11.2021 - Current
Customer Service Representative
Webhelp
07.2021 - 10.2021
Call Center Customer Service Representative
Home Furniture Company
12.2020 - 06.2021
Online Grocery Shopper
Walmart
02.2020 - 08.2020
Receptionist
Giles Nissan Of Opelousas
02.2019 - 08.2019
Cashier
Shoprite
10.2016 - 08.2020
Certificate of Training - Dental Assisting
Unitech Training Academy
High School Diploma -
Breaux Bridge High School