Destini Oatis
Manteca,CA
Summary
Dynamic professional with extensive experience at HomeFirst Services, excelling in crisis intervention and client support. Proven ability to build relationships and manage case files effectively. Skilled in data entry and maintaining professionalism, ensuring timely access to essential services for residents. Adaptable and committed to fostering stability in challenging environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Resident Advocate
HomeFirst Services of Santa Clara County
04.2024 - Current
- Coordinated case management to ensure residents received timely housing assistance and social services.
- Facilitated crisis intervention services to help residents effectively cope during challenging situations.
- Guided residents in accessing community services and resources to enhance their support systems.
- Performed daily room inspections to verify safety and compliance with standards.
Resident Coordinator
HomeFirst Services of Santa Clara County
San Jose, California
11.2023 - 04.2024
- Coordinated client services and resources to enhance support for individuals experiencing homelessness.
- Managed case files and documentation for client intake and service delivery
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Resolved resident complaints and grievances to improve overall satisfaction and community relations.
- Maintained accurate records of tenant information, complaints, and resolutions.
- Conducted regular inspections of residential facilities to proactively identify and address potential issues.
Corporate Receptionist
Apple
04.2022 - 04.2024
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Organized reception area to enhance office professionalism and create welcoming atmosphere.
- Coordinated conference room bookings to optimize space utilization for meetings and events.
- Facilitated meeting preparations for executive staff by booking conference rooms and assembling materials.
- Handled assignments independently with good judgment and critical thinking skills.
Pharmacy Clerk
The Pill Club
12.2020 - 03.2022
- Processed prescription orders, verifying patient information for accuracy and compliance to ensure safe medication delivery.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Entered patient information into computer system for prescription orders, maintaining accurate records for efficient service.
Office Clerk Intern
Social Service Agency Santa Clara County
06.2016 - 08.2018
- Executed data analysis and management using Excel to support decision-making processes.
- Executed outbound phone calls to build and strengthen client relationships.
- Assisted in printing batch headers and organizing them for efficient access. Supported preparation of files for meetings to facilitate smooth discussions.
- Led team projects, coordinating efforts to achieve successful outcomes.
Education
Medical Assistant - Medical Assisting Program
Unitek College
Fremont, CA08-2024
Associate of Science -
Foothill College
Los Altos, CA04-2026
Skills
- Patient care
- Crisis intervention
- Health advocacy
- Emergency response
- Client documentation
- Support clients
- Time management
- Adaptability and flexibility
- Professionalism
- Interpersonal communication skills
- Relationship building
- HIPAA
Certification
Medial Assistance
Timeline
Resident Advocate
HomeFirst Services of Santa Clara County
04.2024 - Current
Resident Coordinator
HomeFirst Services of Santa Clara County
11.2023 - 04.2024
Corporate Receptionist
Apple
04.2022 - 04.2024
Pharmacy Clerk
The Pill Club
12.2020 - 03.2022
Office Clerk Intern
Social Service Agency Santa Clara County
06.2016 - 08.2018
Medical Assistant - Medical Assisting Program
Unitek College
Associate of Science -
Foothill College