Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Lansing

Aneth,Utah

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Taking course on Billing and Coding, well-versed in ICD-10, CPT and HCPCS coding.

Overview

19
19
years of professional experience

Work History

Resident Advocate

Utah Navajo Health System
04.2023 - Current
  • Improved communication between residents and staff by conducting regular meetings to discuss issues and find solutions together.
  • Collaborated with multidisciplinary teams to improve overall service delivery strategies, elevating the quality of care provided to each resident in the program.
  • Increased resident participation in on-site activities by planning engaging events that fostered a sense of community within the facility.
  • Assisted families in navigating complex housing systems, ultimately securing stable housing for numerous households facing homelessness or displacement.
  • Delivered crisis intervention services when necessary, helping residents cope during difficult times and regain stability.
  • Supported successful transitions out of the program by connecting residents with appropriate community resources and services.
  • Promoted a safe living environment by promptly reporting maintenance issues and working closely with facilities management to resolve them.
  • Organized group outings for residents, promoting socialization and connections outside of the residential setting.
  • Maintained safe environment for 15-patient facility with continuous surveillance.
  • Put client documentation in Cap60 and daily log. Filing paperwork, completing intake paperwork and answering phone calls.
  • Completed compliance training in a timely manner

Home Living Assistant

Aneth Community School
02.2020 - 04.2023
  • Enforced rules and regulations to maintain order and safety in residence hall.
  • Mediated conflict to provide safe and secure environment through policy enforcement.
  • Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
  • Supervised and mentored students to promote safety and wellbeing.
  • Maintained communication with students' counselors, instructors and staff members to promote supportive environment.
  • Aided residents in completing daily routines of care and activities.
  • Upheld all residential hall rules, regulations and policies.
  • Promoted and sustained organic leadership by maintaining positive peer-leader relationships and supporting goals of each resident.
  • Provided supervision for cafeteria, laundry and special activities of facility.
  • Participated in staff meetings and training to stay informed on policies and procedures.
  • Guided students to integrate into both academic and social communities on campus.
  • Observed and documented resident progress, reporting recorded to supervisor.
  • Assisted students in handling tough situations to resolve problems.
  • Planned and organized social and educational activities to promote community building and personal development among students.
  • Logged and filed incident reports, detailing significant occurrences during assigned shifts.
  • Established consistent relationships with students to maintain professional boundaries.
  • Fostered productive and supportive environment for academic and social success.
  • Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
  • Encouraged students to participate in safe physical activity to help boost mood and improve overall wellness.
  • Managed approximately 14 calls and emails per day from parents and staff

Sr. Police Officer

Navajo Nation Police Department
11.2006 - 05.2018
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Conducted preliminary investigations at scenes of major crimes.
  • Coordinated with law enforcement agencies to respond to security incidents and emergencies.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Issued traffic citations and electronic tickets for violations of traffic laws.
  • Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.
  • Apprehended offenders and conducted interviews and interrogations.
  • Apprehended suspects, read Miranda Rights, and transported offenders to jail.
  • Researched and maintained current knowledge of security trends and technologies to apply best practices and strategies.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Liaised with local, state, and federal regulatory agencies to streamline investigation completion.
  • Gathered necessary information for court appearances and testified as witness under oath in court.
  • Answered emergency calls for help from citizens and business owners.
  • Supervised crowds at busy events to prevent injuries and property destruction.
  • Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
  • Managed approximately 30 calls, emails and faxes per day from customers

Education

Certificate of License Practical Nurse - Nursing Practice

College of Eastern Utah
Price, UT
06-1992

Billing And Coding - Certified Professional Billing

AAPC
Florida
01-2024

Skills

  • Privacy and Confidentiality
  • Resident Engagement
  • Excellent communication
  • Active listening
  • Company Guidelines
  • Time Management
  • First Aide and Safety
  • Client assessment
  • Trauma-informed care
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking

Timeline

Resident Advocate

Utah Navajo Health System
04.2023 - Current

Home Living Assistant

Aneth Community School
02.2020 - 04.2023

Sr. Police Officer

Navajo Nation Police Department
11.2006 - 05.2018

Certificate of License Practical Nurse - Nursing Practice

College of Eastern Utah

Billing And Coding - Certified Professional Billing

AAPC

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