Destini Richardson
Cumming,GA
Summary
Customer service professional with 5+ years experience with extensive experience in the healthcare field. Possessing a strong ability to multi-task, prioritize, and manage time effectively. Searching for a position, that involves data entry, problem solving, and handling communications in a professional and timely manner all while providing exceptional care and a strong dedication to cultivating a positive image of the company.
Overview
6
6
years of professional experience
Work History
Certified Addiction & Childhood Trauma Recovery Coach
ARCS
04.2021 - Current
- Partnering with clients to identify and achieve goals for life betterment and personal improvement over a period of time.
- Providing individualized support to members on their road to recovery, including relapse prevention planning, goal setting, and skill building.
- Facilitating group meetings and activities focused on relapse prevention and skill building.
- Helping clients improve general outlook on life, including self-esteem, optimism, and willfulness to pursue goals consistently.
Eligibility Analyst/Data Entry
Vaco Staffing- Health First- Temp
09.2019 - 12.2019
- Efficiently and accurately collected data for Medicare applications
- Recommended changes or corrections to eligibility data or eligibility mapping fields within the Market Prominence system.
- Carefully protected PHI
- Ensured group/plan structure determinations are entered accurately and timely so that benefits and enrollment can be loaded properly.
Outreach Educator
Manpower- Evicore
01.2020 - 09.2020
- Educated health plan members of cost effective radiological facility options.
- Recommended products and services to members and accurately explained details of services offered.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Answered and quickly redirected up to 80 calls per day while accurately taking messages.
Medical Concierge Specialist
The CSI Companies-Temp Agency
10.2018 - 05.2019
- Performed support for all departments including extensive clerical duties including filling out paperwork, assisting in answering and directing phone calls, making phone calls, and taking and distributing messages appropriately and did extensive computer work.
- Scheduled Doctor's and transportation appointments for patients and guests.
- Assured prompt and positive action on all resident complaints, questions, concerns, and suggestions as well as conducting quality assurance follow-up.
- Met all call center Metrics and daily goals.
- Carefully handled PHI.
Medical Scheduler/Sales
MATRIX MEDICAL NETWORK
01.2018 - 10.2018
- Managed the scheduling of medical appointments for patients and physicians, including phone calls, emails, faxes, etc.
- Interacted with members of major health plans to schedule annual comprehensive exams.
- Placed 100-150 outbound calls a day as well as accepted inbound calls.
- Maintained a high level of confidentiality regarding all patient information and ensured compliance with HIPAA regulations at all times.
Education
High school diploma -
Poinciana High School
May 2014
Associate - Nursing
Valencia College
Skills
- Type 45 WPM (4 years
- Sales (4 years)
- Medical Terminology (6 years)
- Call Center Customer Service — Highly Proficient
- Data Entry — Highly Proficient
- Attention to Detail — Highly Proficient
- Scheduling — Highly Proficient
- Customer Service — Proficient
- Identifying and resolving common customer issues
- Work style: Reliability — Proficient
- Development in any professional field
Timeline
Certified Addiction & Childhood Trauma Recovery Coach
ARCS
04.2021 - Current
Outreach Educator
Manpower- Evicore
01.2020 - 09.2020
Eligibility Analyst/Data Entry
Vaco Staffing- Health First- Temp
09.2019 - 12.2019
Medical Concierge Specialist
The CSI Companies-Temp Agency
10.2018 - 05.2019
Medical Scheduler/Sales
MATRIX MEDICAL NETWORK
01.2018 - 10.2018
High school diploma -
Poinciana High School
Associate - Nursing
Valencia College
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