LUTITIA RICHARDSON

• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Rescheduling Clients, screening Cases, conduct Screener visits, Case documentation.
• Assisting with FTR and Arrest Team
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Handled confidential documents in an organized fashion according to established protocol.

• Answer phone calls and emails to provide information, resulting in effective business correspondence.
• Organize client calendars, prepared mailings and handled high call volumes.
• Submit electronic filings and organized court materials, schedules and actions.
• Responds to client calls and inquiries to deliver applicable information.
• Analyzes, organize, and track case files so files may be available to the attorney in paper form or electronic form
• Acts as liaison between courts, clerks, and attorneys as needed

• Assessed child support cases to determine appropriate case action.
• Reviewed and maintained child support files and databases.
• Maintained current knowledge of child support policies and procedures, Texas family law, and federal regulations.
• Monitored cases and reviewed to determine eligibility for closure.
• Oversaw child support cases, referring delinquent cases to other departments for appropriate enforcement.
• Prepared forms and reports indicating current case statuses and schedules.
• Prepared documentation of administrative and legal actions related to child support orders.
• Gathered information from custodial parents and documented case history in case management software.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Educated customers on special pricing opportunities and company offerings.

Recruited, distributed and maintained line staff to distribute food via drive thru center and delivery to the residents of Compton during Pandemic.

Working with City Youth, training program,

Established and maintained production facility, following strict facilities services guidelines, maintained facilities and equipment.

Handled record keeping of data reports and spreadsheets.

Maintained Social Media advertisements and updates via post, video and flyers.

Supervised line staff and production staff.

• Directed and oversaw office personnel activities.

• Conducted detailed investigations to locate individuals, verify employment and determine assets.
• Assisted Attorneys with Preparing documentation of administrative and legal actions related to child support orders.
• Drafting Pleadings and correspondence including Summons and Complaints, Petition packages, Income and Expense Declarations, Request for Orders and Judgments.
• Assisted prosecuting attorney with collection of necessary data in preparation for cases.
• Implemented Customer Satisfaction Surveys.
• Collaborated with social agencies in support of children due child support.
• Assessed child support cases to determine appropriate case action.
• Reviewed and maintained child support files and databases.
• Assisted Attorneys with case investigation, collection of employment, medical and other related records needed for case.
• Negotiated settlements and agreements with parties outside of court.
• Strongly working to increase collections for the Department.
• Assisted Attorneys with case preparation for court trial.
• Reviewed applications for service and effectively interviewed custodial and non-custodial parents.