Olivia Jowhill
Houston, TX
Summary
Customer-focused and technically proficient professional with 5+ years of experience in call centers, retail, and client support. Proven expertise in troubleshooting software issues, managing high call volumes, and resolving technical inquiries efficiently. Thrives in remote environments and adapts quickly to new platforms. Passionate about delivering impactful support in healthcare and technology-driven settings.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Harris County Community Supervision & Corrections Department
01.2024 - Current
- Provide high-volume support through phone and email for time-sensitive client inquiries.
- Update confidential records across multiple systems, ensuring compliance with privacy standards.
- Troubleshoot complex issues independently and escalate cases when necessary.
- Deliver clear, solution-based responses in a fast-paced remote work environment.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Associate
Walmart
09.2020 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
Order Picker
Aerotek
01.2020 - 09.2020
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Collaborated with team members to complete picking tasks quickly and efficiently.
- Used scanning tools and internal tracking systems for order fulfillment.
- Ensured accurate processing and labeling of packages for timely delivery.
Cashier
Sam's Club
06.2019 - 01.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold club memberships and credit card services, exceeding daily sales targets.
Team Member
Panda Express
11.2017 - 07.2020
- Delivered friendly, accurate service in a high-traffic food service environment.
- Handled transactions efficiently using POS systems and managed multiple tasks simultaneously
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Worked different stations to provide optimal coverage and meet production goals.
Intern
KPMG
11.2016 - 08.2017
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Explored new technologies and approaches to streamline processes.
- Prepared project presentations and reports to assist senior staff.
- Organized financial documentation and processed internal certifications and extensions.
Education
No Degree - Technical Support
Coursera
Online11-2025
High School Diploma -
Cics Loomis-Longwood
Chicago, IL06-2017
Skills
- Account updating
- Complaint resolution
- Call logging
- Documentation and reporting
- Call center customer service
- Microsoft Office (Excel, Word, Outlook), Google Workspace
- Ticketing & CRM tools: Familiar with multi-system navigation
- Remote support, troubleshooting, call documentation
- Salesforce (beginner knowledge; quick learner)
Strengths
- Strong interpersonal and problem-solving skills
- Ability to document and track support issues clearly
- Quick to learn new systems and workflows
- Proven success in remote, independent work settings
- Calm and professional under pressure
Timeline
Call Center Representative
Harris County Community Supervision & Corrections Department
01.2024 - Current
Customer Service Associate
Walmart
09.2020 - 07.2023
Order Picker
Aerotek
01.2020 - 09.2020
Cashier
Sam's Club
06.2019 - 01.2020
Team Member
Panda Express
11.2017 - 07.2020
Intern
KPMG
11.2016 - 08.2017
No Degree - Technical Support
Coursera
High School Diploma -
Cics Loomis-Longwood
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