DESTINI SMITH
BELLEVILLE
Summary
Organized and client-focused Office Coordinator with a strong background in administrative management, cross-team communication, and customer service. Skilled in building and maintaining client relationships, coordinating projects, and ensuring seamless day-to-day operations. Recognized for problem-solving, attention to detail, and the ability to thrive in fast-paced environments. Seeking to transition into an Account Executive role by leveraging relationship management, communication, and organizational expertise to drive client satisfaction and business growth.
Overview
5
5
years of professional experience
Work History
Office Coordinator
Cambio Communities
05.2025 - Current
- Performed clerical duties including phone management, document preparation, and filing tasks.
- Maintained accurate records of lease transactions and tenant information in management software.
- Collaborated with cross-functional teams to coordinate resident events that promoted community engagement.
- Served as the primary point of contact for tenants, vendors, and prospective clients, ensuring excellent customer service to strengthen professional relationships.
- Educated prospective residents on available unit features, amenities offered at the property, as well as neighborhood attractions for added value during tours.
- Enhanced tenant retention through exceptional customer service, regular follow-up on concerns, and facilitating positive interactions within the community.
Donation Support Coordinator
Eversight
10.2024 - 05.2025
- Evaluated potential donors using strict criteria, ensuring only suitable eye tissues were accepted for transplantation purposes.
- Ensured proper handling of sensitive medical information by adhering to strict confidentiality practices throughout each stage of the procurement process.
- Balanced competing priorities successfully while working in a high-pressure, fast-paced environment with strict deadlines.
Executive Assistant
Kemp Funeral Home and Cremation Services
01.2024 - 09.2024
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff and directors through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and meeting the needs of grieving families with care and empathy.
Office Administrator
Penn-Orr Funeral Home
01.2021 - 09.2023
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence, and handled incoming and outgoing mail and faxes.
- Processed death certificate and other required paperwork.
- Provided personal assistance, emotional support, and personal care to clients.
Education
Associate of Applied Science - Funeral Service
Commonwealth Institute of Funeral Service
Houston, TXBachelor of Science - Biology
University of Michigan
Ann Arbor, MISkills
- Data management
- Customer service
- Time management
- Schedule coordination
- Office administration
- Conflict resolution
- Relationship building and management
- Written and verbal communication
- Attention to detail
- Teamwork and collaboration
- Organizational skills
- Office management
Timeline
Office Coordinator
Cambio Communities
05.2025 - Current
Donation Support Coordinator
Eversight
10.2024 - 05.2025
Executive Assistant
Kemp Funeral Home and Cremation Services
01.2024 - 09.2024
Office Administrator
Penn-Orr Funeral Home
01.2021 - 09.2023
Associate of Applied Science - Funeral Service
Commonwealth Institute of Funeral Service
Bachelor of Science - Biology
University of Michigan