Regenia Bragg
Wewahitchka,FL
Summary
Results-driven office coordinator skilled in insurance verification and EMR data entry. Known for strong customer service and compliance assurance, effectively guiding patients through the insurance process to enhance satisfaction.
Overview
25
25
years of professional experience
Work History
Office Coordinator
Ascension Sacred Heart Bay
Panama City, Florida
09.2021 - Current
- - Confirmed proper insurance coverage for patients before scheduling procedures or appointments to ensure compliance and avoid delays.
- - Collaborated with insurance carriers, patients, and third parties to verify insurance benefits, facilitating smoother patient interactions.
- - Guided patients in understanding coverage details and benefits for informed decision-making.
- - Contacted insurance providers to clear up verification problems quickly.
- Updated patient and insurance data and input changes into the company computer system.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Collaborated with insurance carriers, patients, and third parties to verify insurance benefits, facilitating smoother patient interactions.
- Entered data in an EMR database to record payer, authorization requirements and coverage limitations.
- Accessed third-party insurance databases to identify coverage of benefits.
PSR
TriWest Healthcare Alliance
Arizona City, Arizona
04.2019 - 03.2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Engaged customers in conversation to build rapport and address inquiries effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified customer needs to enhance service delivery and satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Admissions Assistant
Bay Medical Sacred Heart Hospital
Panama City, Florida
03.2002 - 11.2018
- Assisted patients with completing necessary forms and documentation.
- Resolved patient inquiries, enhancing overall customer satisfaction.
- Verified patient information and insurance details for compliance.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Managed patient registration processes efficiently and accurately.
- Utilized electronic health record systems for data entry and retrieval.
- Maintained confidentiality of sensitive patient information at all times.
- Processed payments for services rendered.
- Adhered to organizational policies and procedures at all times.
- Responded to inquiries from patients regarding their accounts or services offered by the facility.
Education
Certification Medical Assistant - Medical Assistant
Tidwater Tech
Chesapeake, VA12-1994
High School Diploma -
Wewahitchka High School
Wewahitchka, FL05-1984
Skills
- Insurance validation
- Authorization processes
- Regulatory compliance
- EMR data management
- Data management
- Patient scheduling
- Customer service
Timeline
Office Coordinator
Ascension Sacred Heart Bay
09.2021 - Current
PSR
TriWest Healthcare Alliance
04.2019 - 03.2020
Admissions Assistant
Bay Medical Sacred Heart Hospital
03.2002 - 11.2018
Certification Medical Assistant - Medical Assistant
Tidwater Tech
High School Diploma -
Wewahitchka High School