APRIL MCFADDEN
Baltimore,MD
Summary
Administrative professional with extensive background in healthcare operations. Expertise in patient registration, insurance verification, and billing processes enhances operational efficiency and patient satisfaction. Strong communicator who streamlines workflows and supports clinical teams to improve patient experiences.
Overview
17
17
years of professional experience
Work History
Patient Services Coordinator
Medstar Medical Group
Baltimore, Maryland
03.2026 - Current
- Guided patients through registration and insurance verification processes to ensure accurate information and coverage.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Coordinated insurance authorizations and collected co-payments, resolving discrepancies to streamline billing processes.
- Coordinated patient referrals to specialists and other healthcare services.
- Addressed patient inquiries and concerns with timely responses, enhancing patient satisfaction and support.
- Maintained accurate patient records in electronic health record systems.
- Facilitated communication between patients and healthcare providers for improved outcomes.
- Reviewed patient charts prior to physician visit to ensure accuracy.
- Obtained necessary signatures for privacy laws and consent for treatment.
Medical Receptionist
Quadrant Staffing
Baltimore, USA
12.2025 - Current
- Greeted, registered, checked in, and collected copay for scheduled appointments, ensuring smooth patient flow.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Schedule, maintain, and update the appointment calendar.
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Maintains accurate patient records and verifies intake documents through double-check procedures, preventing clerical errors and supporting clinical decision-making.
- Receive and route messages or documents, such as laboratory results, to appropriate staff.
- Mediates between clinical teams and scheduling to reassign urgent slots, ensuring timely care delivery and smoother resource utilization.
- Explained policies, procedures, and services to patients, enhancing their understanding and compliance with medical processes.
- Guided patients in accessing relevant health resources to facilitate their care.
- Operate office equipment, such as voicemail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Performed bookkeeping duties, including managing credits and collections, preparing and sending financial statements, and maintaining accurate financial records to support operational efficiency.
Patient Service Representative
Mercy Medical Center
Baltimore, USA
07.2022 - 02.2025
- Managed patient inquiries, delivering accurate information about services to enhance patient experience.
- Assisted patients with appointment scheduling and registration processes.
- Verified insurance information, collected payments, and scheduled appointments.
- Handled insurance verification and billing inquiries, ensuring timely resolution for patient satisfaction.
- Answered incoming calls professionally, fostering positive communication with patients.
- Maintained patient records in electronic health record systems securely.
- Adhered to HIPAA regulations when handling confidential patient information.
- Executed scanning of completed forms for organized patient records, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
Human Resource Assistant
Futurecare Loch earns
Baltimore, USA
02.2019 - 06.2020
- Processed and maintained personnel documentation for recruitment, training, grievances, performance evaluations, and employee absences, ensuring compliance and accuracy.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Assessed applicant resumes to determine suitability for available roles.
- Clarified company personnel policies, benefits, and procedures for employees and job applicants, enhancing understanding and engagement.
- Prepared and set up for new employees' orientation and onboarding.
- Designed a streamlined onboarding checklist and digital task tracker to accelerate new-hire readiness, producing noticeable gains in administrative efficiency and newcomer confidence.
- Validated incoming HR forms and corrected inconsistencies before entry, improving data integrity and enabling more reliable reporting for management decisions.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Assisted in developing and implementing training programs for staff, contributing to employee skill enhancement and organizational effectiveness.
EVC Housekeeper
John Hopkins Hospital
Baltimore, USA
10.2015 - 11.2017
- Cleaned rooms, hallways, lobbies, lounges, restroom corridors, elevators, stairways, locker rooms and other worker areas so that health standards are met.
- Disinfected equipment and supplies using germicides or steam operated sterilizers.
- Removed debris from common areas, garages, and swimming pool areas.
- Assigned duties to staff and instructed on work methods and routines to ensure smooth operations.
- Tracked inventory of cleaning supplies and reported shortages to management.
- Disposed of hazardous waste according to hospital regulations and procedures.
- Interacted with clients and guests to provide excellent service and enhance their experience.
- Employee of the Month, Johns Hopkins Hospital, October 2015
- Employee of the Month, Johns Hopkins Hospital, February 2016
- Employee of the Year, Johns Hopkins Hospital, January 2017
Front Desk Clerk
Baltimore Times Newspaper
Baltimore, USA
02.2010 - 10.2011
- Greeted visitors and directed them to appropriate departments.
- Managed incoming phone calls and routed them to relevant staff.
- Maintained an organized front desk area for efficient operations.
- Resolved customer inquiries and issues to enhance satisfaction and loyalty.
- Assisted walk-in customers by providing timely information on room availability and current promotions.
- Entered and maintained data accurately to support efficient front desk operations.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Maintained organized digital filing systems for easy data retrieval.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Education
Microsoft Suite: Outlook Specialist Certification -
CCBC
05-2022
Professional Administrative Assistant Training -
Humanim
05-2022
Professional Human Resource -
CCBC
12-2017
Skills
- Electronic health records
- Healthcare software
- Insurance validation
- Referral management
- Scheduling
- Data Management
- Typing
- Payment collection
- Kiosk management
- Interviewing
- Onboarding
- Logistics recruitment
- HR information system
- Record Keeping
- Microsoft Outlook
- Epic
- IDX
- Purchase order management
- Conflict resolution
- Multitasking and organization
- Strong organization
- Client relationship management
- Data input
- Insurance validation
- Purchase order management
- Client relationship management
Awards
- Employee of Month, Johns Hopkins Hospital, 10/01/15
- Employee of Month, Johns Hopkins Hospital, 02/01/16
- Employee of the Year, Johns Hopkins Hospital, 01/01/17
Timeline
Patient Services Coordinator
Medstar Medical Group
03.2026 - Current
Medical Receptionist
Quadrant Staffing
12.2025 - Current
Patient Service Representative
Mercy Medical Center
07.2022 - 02.2025
Human Resource Assistant
Futurecare Loch earns
02.2019 - 06.2020
EVC Housekeeper
John Hopkins Hospital
10.2015 - 11.2017
Front Desk Clerk
Baltimore Times Newspaper
02.2010 - 10.2011
Microsoft Suite: Outlook Specialist Certification -
CCBC
Professional Administrative Assistant Training -
Humanim
Professional Human Resource -
CCBC