Mckenzie Nesbitt
Novant
LEXINGTON,NC
8
years of professional experience
Organized patient services professional with experience in scheduling, registration, insurance verification, and HIPAA-compliant record handling. Known for calm customer service, strong attention to detail, and smooth resolution of patient access issues.
Work History
Patient Services Coordinator
11 Months- Coordinated patient scheduling, aligning appointments with provider availability and care priorities.
- Verified insurance coverage, authorizations, and demographic details for accurate registration.
- Resolved scheduling conflicts and access issues promptly to support smooth patient flow.
- Processed registration updates, copay collection, and intake paperwork with strong attention to accuracy.
Salon Assistant
2 Years- Assisted with color mixing and treatment setup following stylist instructions and service standards.
- Supported stylists with shampooing, blow-drying, and service preparation for seamless client appointments.
- Sanitized tools, chairs, and stations to maintain safe, compliant salon environment.
- Organized product inventory and replenished supplies to prevent workflow interruptions.
Live-Out Nanny
3 Years 1 Month- Supervised children safely during playtime, outings, and transportation between home, school, and appointments.
- Managed daily childcare routines, including meals, naps, hygiene, and age-appropriate activities.
- Planned educational activities supporting developmental growth, creativity, and behavior consistency.
- Prepared nutritious snacks and meals aligned with family preferences and dietary needs.
Sales Associate
3 Years- Processed cash, card, and mobile payments accurately using point-of-sale system.
- Greeted guests and recommended menu items to support smooth counter sales and service flow.
- Communicated daily specials and add-on options to increase order accuracy and customer satisfaction.
- Resolved order issues quickly while maintaining professional service during peak meal periods.
Education
Cosmetology Provider - Cosmetology
High School Diploma
Skills
Organizational skills
Appointment scheduling
Insurance verification
Patient check-in
Electronic health records
Healthcare systems
HIPAA compliance
Strong organization
Problem-solving
Conflict resolution
Empathetic communication
Team collaboration
Verbal and written communication
Billing processes
Patient intake
Electronic health records
Timeline
Patient Services Coordinator
Novant
11.2024 - 10.2025Read More
Salon Assistant
Revive Studio and Salon
01.2023 - 01.2025Read More
Live-Out Nanny
Various Families
07.2021 - 08.2024Read More
Sales Associate
Pete's Family Restaurant
01.2018 - 01.2021Read More
Pinnacle Institute of Cosmetology
Cosmetology Provider from Cosmetology
Read More
Davie County High School
High School Diploma
Read More