JEZRIEL LEIGH
Baltimore,MD
Summary
Compassionate patient services coordinator with a proven track record of high productivity and efficient task completion. Expertise in patient communication, appointment scheduling, and records management. Strong skills in empathy, problem-solving, and teamwork, contributing to seamless operations and enhanced patient experiences.
Overview
8
8
years of professional experience
Work History
Patient Services Coordinator
Johns Hopkins Hospital
Baltimore, MD
09.2024 - Current
- Coordinated patient appointments and follow-up visits, facilitating seamless access to care across multiple departments.
- Managed insurance authorizations and co-payments, resolving discrepancies to ensure smooth patient billing processes.
- Educated patients on hospital services and directed them to appropriate resources.
- Oversaw patient check-in process, ensuring precise entry of personal and insurance data.
- Maintained accurate electronic health records using hospital information systems.
- Created positive first impressions for patients and visitors, enhancing overall patient experience and satisfaction.
- Ensured compliance with HIPAA regulations while handing confidential patient information.
- Participated in training sessions to remain current on healthcare policies and registration software.
Server, Bartender
Texas Roadhouse
Baltimore, MD
02.2020 - Current
- Greeted guests and provided menus, hospitality, and a smile.
- Delivered exceptional customer service to enhance guest satisfaction.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Processed cash and credit card transactions with accuracy and integrity.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Mastered computer systems to assist team members in using them effectively.
- Addressed phone inquiries and resolved guest issues efficiently.
- Ensured dining room cleanliness and proper setup for optimal guest experience.
waitress
IHOP
Baltimore, Maryland
10.2019 - 02.2020
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate food and drink orders from guests.
- Upsold menu items to enhance guest dining experience effectively.
- Resolved customer inquiries and complaints professionally, improving overall dining experience.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Processed payments using point-of-sale systems, ensuring accuracy and speed.
- Collaborated with kitchen staff to coordinate timely meal delivery for enhanced guest satisfaction.
- Maintained cleanliness and organization of dining areas and tables.
- Assisted in training new waitstaff on company procedures and service standards.
Head Hostess
Jimmy's famous seafood
Baltimore, MD
07.2018 - 12.2019
- Supervised team of hostesses to ensure efficient and timely completion of all duties.
- Assisted with seating arrangements for large groups and special occasions to enhance guest experience.
- Provided excellent customer service to ensure guest satisfaction.
- Greeted guests upon arrival and escorted them to their tables.
- Maintained accurate records of reservations and wait times.
- Ensured that the dining room was always clean, organized, and presentable.
- Coordinated with other departments to successfully execute events and services.
- Anticipated potential problems and took appropriate action to prevent them from occurring.
Front Desk Receptionist
Marcos's Pizza
Baltimore, MD
10.2018 - 10.2019
- Welcomed customers with warmth, fostering a positive first impression.
- Organized reception area efficiently, facilitating prompt attention to all guests.
- Redirected incoming calls to appropriate personnel or departments and recorded messages.
- Coordinated scheduling for customer pick-ups to ensure timely service.
- Processed customer payments accurately through multiple methods, ensuring smooth transactions.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Head Hostess
Dennys American diner
Essex, Maryland
10.2017 - 09.2018
- Supervised hostesses, ensuring timely execution of all tasks to enhance guest experience.
- Trained new staff on hosting procedures and restaurant policies.
- Resolved customer inquiries and issues promptly and professionally.
- Delivered exceptional customer service during peak periods, maintaining high standards and guest retention.
- Collaborated with team members to create customer service strategies that improved guest satisfaction.
- Monitored cleanliness and organization of dining area consistently.
- Accommodated guests with children and special needs to enhance comfort.
- Maintained accurate records of reservations and wait times.
- Handled cash and credit card transactions efficiently, ensuring accurate returns.
Education
High School Diploma -
Chesapeake High School
Baltimore, MD05.2019
Some College (No Degree) - Educational Leadership And Management
Johns Hopkins Leadership Academy
Middle River, MDSkills
- Appointment scheduling
- Insurance compliance
- Health insurance expertise
- Care coordination
- Patient advocacy
- Bookkeeping
- Attention to detail
- Organizational skills
- Time management
- Team collaboration
- Professional demeanor
- Interpersonal skills
- Empathetic support
- Phone and email etiquette
References
References available upon request.
Timeline
Patient Services Coordinator
Johns Hopkins Hospital
09.2024 - Current
Server, Bartender
Texas Roadhouse
02.2020 - Current
waitress
IHOP
10.2019 - 02.2020
Front Desk Receptionist
Marcos's Pizza
10.2018 - 10.2019
Head Hostess
Jimmy's famous seafood
07.2018 - 12.2019
Head Hostess
Dennys American diner
10.2017 - 09.2018
High School Diploma -
Chesapeake High School
Some College (No Degree) - Educational Leadership And Management
Johns Hopkins Leadership Academy