Rachel Orzel
Ballston Spa,NY
Summary
Coordinated scheduler driven to optimize procedures and improve productivity. Knowledgeable about calendar management and documentation. Bringing several years of experience in administration and customer service.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5 years of relevant work experience to your team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
New York Oncology Hematology
10.2025 - Current
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected time of service payments and issued receipts.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Collected forms, insurance card, and co-pay to facilitate registration process and prepare patient for appointment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Contacted insurance company to verify patient coverage before visit.
- Collected patient co-pay and issued receipt to confirm payment.
Patient Scheduling Specialist
Adirondack Oral Surgery
04.2025 - 10.2025
- Coordinated patient scheduling for multiple oral surgery procedures.
- Managed appointment confirmations and reminders for patients and staff.
- Utilized electronic health record systems to track patient information.
- Collaborated with surgical teams to optimize daily schedules.
- Resolved scheduling conflicts to ensure smooth operations.
- Assisted patients with insurance verification and pre-operative instructions.
Operating Room Scheduler
Saratoga Hospital
08.2024 - 03.2025
- Scheduling surgeries based on physician and operating room availability.
- Entering procedure codes and ensuring proper instrumentation for surgery.
- Working directly with physicians, surgeons and anesthesia staff to coordinate the most efficient schedule.
- Answer phone calls from departments to get emergency cases schedule.
Surgical Scheduler
Albany Medical Center Neurosurgery
02.2024 - 08.2024
- Scheduling appointments for patients for outpatient surgery in a hospital or healthcare facility.
- Obtaining necessary patient information and verifying insurance coverage.
- Order patients' test results and assess information from the report to determine if a patient is ready for surgery.
- File, collect, and organize pre and post operational data for reference.
Patient Support Specialist
Community Care Physicians
09.2023 - 02.2024
- Schedule patients physicals.
- Ensure for a smooth check in/out process all while verifying information and demographics.
Patient Registration
Capital Cardiology
02.2023 - 09.2023
- Register new patients.
- Schedule diagnostic imaging exams for multiple doctors within the practice.
- Assist the heart valve clinic with scheduling procedures within Albany Medical Center.
Hannaford to Go Expeditor and Service Leader
Hannaford Supermarkets
08.2016 - 06.2021
- Promote customer goodwill by providing high standards in customer service.
- Manage customers online orders and maintain effective work schedules for department associates to meet business traffic requirements and minimize customer inconvenience.
- Supervise performance of all duties within departments under direct supervision of management.
Education
Bachelor's Degree - Exercise Science
State University of New York At Potsdam
Potsdam, NYSkills
- Patient confidentiality
- Insurance verification
- Medical terminology
- Appointment scheduling
- Calendar management
- HIPAA compliance
- Strong organization
- Patient scheduling
- Effective communication
- Appointment management
- Team collaboration
- Medical documentation
- Customer service
- Schedule coordination expertise
- Patient relations
- Authorization coordination
- Retail sales customer service
- Customer service standards
Accomplishments
- Member of Suny Potsdam Women's Lacrosse Team 2019-2022
- Strength and Conditioning Intern of the Year 2022
Additional Information
Lacrosse and Volleyball Coach, SCHWINN Cycling Instructor, NSCA Certified, CPR/AED Certified
Certification
SCHWINN Cycling Certification
Awards
- Intern of the Year '22 - Strength and Conditioning Program
- Member of Suny Potsdam Women's Lacrosse Team - 2019-2022
Languages
English
Timeline
Patient Services Coordinator
New York Oncology Hematology
10.2025 - Current
Patient Scheduling Specialist
Adirondack Oral Surgery
04.2025 - 10.2025
Operating Room Scheduler
Saratoga Hospital
08.2024 - 03.2025
Surgical Scheduler
Albany Medical Center Neurosurgery
02.2024 - 08.2024
Patient Support Specialist
Community Care Physicians
09.2023 - 02.2024
Patient Registration
Capital Cardiology
02.2023 - 09.2023
Hannaford to Go Expeditor and Service Leader
Hannaford Supermarkets
08.2016 - 06.2021
Bachelor's Degree - Exercise Science
State University of New York At Potsdam