Karen Wilkerson
Lexington,KY
Summary
Detail-oriented patient services coordinator with a background in specialty clinic scheduling, referral coordination, insurance updates, and front-desk support. Recognized for managing heavy call volumes, maintaining accurate documentation, and helping keep patient flow organized in fast-paced medical settings.
Overview
2027
2027
years of professional experience
Work History
Patient Services Coordinator
UK Healthcare
Lexington, KY
12.2023 - Current
- Scheduled surgical procedures for five retina and ocular oncology physicians, ensuring efficient patient flow.
- Managed a very busy retina and ocular oncology clinic.
- Coordinated new referrals, follow-up appointments, and diagnostic testing, ensuring seamless patient care.
- Scheduled surgical procedures for five retina and ocular oncology physicians, ensuring efficient patient flow.
- Managed high volume of incoming calls, delivering exceptional customer service to patients and families.
- Answered patient calls and resolved scheduling questions with professionalism.
- Communicated appointment changes to patients, providers, and clinical staff.
- Addressed customer service issues promptly, adhering to established policies to maintain patient satisfaction.
- Maintained accurate documentation of patient visits and follow-up care plans.
- Verified insurance details and updated patient demographics in UK Healthcare systems.
- Adhered to HIPAA regulations when handling confidential patient information.
- Performed data entry into the electronic health record system.
- Coordinated patient referrals to specialists and other healthcare services.
- Provided administrative support to physicians and other healthcare personnel.
- Reviewed patient charts prior to physician visit to ensure accuracy.
- Prepared correspondence, reports, memos, and other documents as requested by management staff.
- Scheduled patient appointments for UK Advanced Eye Care clinics and specialty services.
Patient Relations Assistant
University of Kentucky Ophthalmology
Lexington, KY
02.2023 - 12.2023
- Greeted patients politely and with respect.
- Answered phone calls using established clinic guidelines.
- Contributed to positive patient experiences through attentive service.
- Monitored patient wait times.
- Used clear communication techniques to improve patient visits.
- Resolved patient concerns quickly to enhance satisfaction.
- Used Epic for patient registration, insurance eligibility, MSPQ completion, and collection of insurance copays and fees.
- Processed cash transactions with precision and accurately.
- Scheduled patient appointments.
- Worked with colleagues and leadership to solve problems.
- Followed HIPAA requirements.
- Supported respectful patient check-in and greeting.
- Managed incoming calls according to clinic procedures.
- Provided clinic directions to guide patients.
- Tracked patient wait times throughout the day.
- Applied communication skills to support better patient interactions.
- Addressed patient complaints in a timely manner.
- Used Epic for registration, insurance verification, MSPQ completion, and collection of copays and fees.
- Processed cash transactions accurately.
- Delivered customer service support to patients.
- Coordinated scheduling of patient appointments to optimize clinic flow.
- Partnered with colleagues and leadership to resolve issues.
- Maintained HIPAA compliance.
- Created welcoming patient interactions through respectful greeting.
- Responded to phone calls under clinic guidelines.
- Supported positive patient experience through courteous service.
- Directed patients to clinic areas as needed.
- Helped monitor and manage wait times.
- Improved patient visits through effective communication techniques.
- Resolved patient concerns quickly.
- Completed registration, insurance eligibility, MSPQ, and copay collection in Epic.
- Handled cash transactions with accuracy.
- Provided strong customer service.
- Coordinated patient appointment scheduling.
- Collaborated with colleagues and leadership on problem resolution.
- Protected patient information in line with HIPAA requirements.
Transaction Processor/ Data Entry/ Medical Records
Conduent
Lexington, KY
- Managed electronic medical record data entry and scanned document processing.
- Organized dental claims filing and supported claim data entry workflows.
- Maintained HIPAA compliance across patient information handling activities.
- Preserved record accuracy while managing sensitive patient files.
- Detected computer system errors and resolved data issues.
- Created medical records in alignment with established guidelines.
- Converted medical records into digital format through scanning processes.
- Applied Microsoft Office tools to support office documentation and reporting.
Inventory Control Specialist
Wal-Mart
Lexington, KY
- Supported accurate inventory records by updating electronic tracking software.
- Welcomed customers warmly to create friendly, inviting store experience.
- Helped customers find requested items and guided them to correct locations.
- Used strong attention to detail to support accurate work.
- Handled cash transactions accurately and responsibly.
- Provided helpful customer service in fast-paced retail settings.
- Unloaded trucks and received incoming shipments.
- Restocked shelves to keep merchandise organized and available.
Administrative Assistant
Kelly Services
Lexington, KY
- Respectfully acknowledge and greet patients.
- Answer phones following established guidelines.
- Provide a positive patient experience.
- Provide directions to assist patients in finding their way around the clinic.
- Monitor wait times for patients.
- Use communication techniques that lead to a more enjoyable patient experience.
- Resolve patient complaints in a timely manner.
- Cash handling
- Customer service
- Scheduling patient appointments
- Work with colleagues and leadership to resolve problems.
- Transcription
- Microsoft Office
- Front Desk Dental Office
Morning Inventory Crew
Babies R Us
Lexington, KY
- Maintain accurate inventory control records by using electronic tracking software.
- Enthusiastically greet customers to make them feel welcome.
- Assist with and direct customers to the items that they were looking for.
- Cash Handling
- Customer Service
- Unload Trucks/ Receiving
- Stock Shelves
Education
High School Diploma -
Sevier County High School
Sevierville, TN01-2002
Skills
- 60 WPM typing speed
- Microsoft Office proficiency
- 10-key data entry
- Medical terminology expertise
- Customer service excellence
- Phone etiquette skills
- Appointment scheduling
- Appointment Scheduling
Timeline
Patient Services Coordinator
UK Healthcare
12.2023 - Current
Patient Relations Assistant
University of Kentucky Ophthalmology
02.2023 - 12.2023
Transaction Processor/ Data Entry/ Medical Records
Conduent
Inventory Control Specialist
Wal-Mart
Administrative Assistant
Kelly Services
Morning Inventory Crew
Babies R Us
High School Diploma -
Sevier County High School